Smartlook vs. Hotjar

To raise user experience and website conversion, Smartlook, Hotjar, and Plerdy are all great tools. Still, they present several ways to approach data analysis and website optimization. Plerdy mixes modern data segmentation with standard heatmaps and boasts the best features.

4.9/5
4.7/5
4.95/5

Heatmaps

Hotjar

Smartlook

Plerdy

Real-time website tracking
Dynamic elements
Custom user groups
Testing first clicks
Accurate mobile analytics
Deeper segmentation
Segmentation by traffic channels
Adaptive layout and show data
Correct data after website design changes
Hide empty clicks
Sequence of clicks
Users did not go to another page
Detect what website elements are the least effective
Find out which part of the page is making users leave

PopUps forms

Hotjar

Smartlook

Plerdy

Ready to use templates
Reports about leads
Statistics about how do people interact with a form
Display a popup to specific trigger
API integrations with (Mailchimp, Zapier, Cliclup, Intercom, Hubspot and etc.)
Video popup
Integrations virtual pageviews Google Analytics UA & events GA 4
Decrease eCommerce cart abandonment
Over 20 display rules

Feedbacks & NPS

Hotjar

Smartlook

Plerdy

Surveys
Visual feedback (Emoji)
Net Promoter Score

Session recording

Hotjar

Smartlook

Plerdy

Replay video about user behavior
Custom events and more setting
Timeline recording with pages and time
Filter by traffic channels
Analyze individual user groups
Analyze mobile and desktop website versions separately
Easily share video links
Automatically delete old videos
Rage clicks

Conversion Funnels

Hotjar

Smartlook

Plerdy

Analyze funnels by devices and traffic channels
Track unique pageviews and drop-offs on every stage

SEO-checker

Hotjar

Smartlook

Plerdy

Automatics SEO audits
SEO mistakes in semantics
Comparison of duplicates of the main meta tags
Data about mobile-first index
SEO heath score
HTML page source
Historical data for 30 days
Semrush backlink analysis
Export your data to Google Spreadsheets

Google Search Console integration

Hotjar

Smartlook

Plerdy

Tips on missed keywords
Segmentation of URL data, automatically added to the search
Analysis of keywords in the title
Search for insights (impressions, clicks, positions and CTR)
Adding tags

Event / Goals Tracking

Hotjar

Smartlook

Plerdy

Configure events using a class or item ID
Automatically add up different events from a specific website page
Transfer to Google Analytics

Sales perfomance

Hotjar

Smartlook

Plerdy

Elements do customers interact with before making a purchase
Find out what don't affect sales at all
E-commerce conversion analysis
Each element is assigned a price
Analyze the impact of website elements on sales by traffic channel and device

Macro conversion

Hotjar

Smartlook

Plerdy

Items that customers interact with before ordering

Other settings

Hotjar

Smartlook

Plerdy

Cross-domain tracking
Sub-domain tracking
Email and Slack reports
Launch A/B Tests with Google Optimize Integration capabilities
Supports SPA sites
GDPR & CCPA compliance

Pricing

Hotjar

Smartlook

Plerdy

Entry Level Price
Free 35 Daily sessions Free Free
Free Trial
Start, month
Observe Plus €32 Start $98
Business, month
Observe Business Starting at €80 Pro plan Starting at €55 Business $198
Enterprise, month
Comparison

Smartlook Benefits

Leandro Chaves, Analista de sistemas at Autônomo:

I like Smartlook because it offers heat maps of website consumption and recordings of users' navigation. Smartlook solves all the problems at a fair price. But using Smartlook, I missed the option of creating folders or tagging the recordings.

Sarah Bellaiche, Product Design/Development Engineer at Garantme:

I love the funnel functionality at Smartlook. With it, Smartlook helped us to see the step our users dropped the most. The dashboard at Smartlook is well done. Events are also very well done at Smartlook to check actions precise page.

Francesco Tonti, Development Director at Udacity:

I like that Smartlook shows what users click on and how interact with the website.

Moreover, Smartlook doesn't slow down the website. I recommend everybody to try Smartlook.

Hotjar Benefits

Tony Spencer, Independent Entrepreneur:

Hotjar was easy to integrate. But I think Hotjar isn't solving any problems. Hotjar crippled the original product. I don`t recommend you use Hotjar.

Emily Schreiber, Retention Marketing at Simon & Schuster:

Hotjar is excellent for small businesses and agencies. I can admit that Hotjar integrates with lots of other tools. But I dislike that Hotjar is not always user-friendly when generating heatmaps.

Oliver Pearson, Digital Marketing Manager at Risilience:

It's challenging to find things to dislike about Hotjar. Hotjar is a tool that fulfills everything it promises. I recommend you to try Hotjar.

About Hotjar

Popular website analytics tools Hotjar and Smartlook provide a variety of capabilities to enable companies to better grasp and maximize their online presence. Especially Hotjar is well-known for its focus on user experience and behavior; it provides tools including heatmaps, session records, feedback, surveys, and user profiles to enable companies to get accurate understanding of their consumers.

Hotjar helps companies to rapidly find chances to enhance their goods and services, validate their ideas with actual user data, boost team alignment, and swiftly spot UX problems. For cross-functional product teams, the tool provides 12 excellent product monitoring tools and ten inspirational product podcasts.

For website professionals, analysts, and product teams Hotjar is a useful tool because of its focus on ongoing discovery, organizational awareness, and product team culture. From startups to established businesses like Audiense, Materials Market, and Jenni Kayne—who have used Hotjar to boost conversions, connect with consumers, and identify problems before it's too late—its customers span a spectrum.

All things considered, Hotjar is a great tool for companies trying to increase their web profile. It emphasizes the user experience and boasts several features.

About Smartlook

Among the various tools Smartlook provides for insightful analysis are session records, events, funnels, heatmaps, behavior flows, and crash reports. Combining session records with event-based analytics can help you to better grasp user behavior and identify areas and reasons of user dropoff. Smartlook's sophisticated filtering features let you rapidly identify the pivotal time and decide whether the path you built for your consumers performs as intended.

With Smartlook's GDPR compliant platform, a straightforward setup for mobile apps and no need to call developers are guaranteed. For mobile app analytics, the platform is revolutionary; it offers sophisticated tools including funnels, which let you modify your UX and find issues you wouldn't have otherwise found. Smartlook is a smart investment since its whole website analytics and visual user insights enable companies and their customers to raise conversion rates.

Online and mobile analytics depend much on the Smartlook heatmap tool. Businesses looking to maximize the customer journey and raise conversion rates will find it ideal. Heatmaps let you see click, scrolling, or movement data superimposed over the interface, thereby helping you to identify which parts get least engagement and what draws most user interest. Three forms of heatmaps—scroll, move, and click—which provide insightful analysis of user interaction with your interface—heatmaps exist.

A initial step in the research process, heatmaps give a broad picture of user behavior and let companies test ideas and execute tests to either validate or refute presumptions. When combined with a specific expectation or goal, the data can give rapid and practical insights. Filters let you construct heatmaps showing just the activity of a given group of users. Companies seeking complete product analytics and visual user insights would find Smartlook to be a great option.

Hotjar vs. Smartlook: A Side-by-Side Comparison

If you want a tool to assist you maximize your website, there are several choices at hand. Two more well-known choices are Smartlook and Hotjar. Based on user review preference data, we provide side-by- side comparisons of tools to assist you choose which one best fits your company need.

Looking at them quickly, both instruments are quite user-friendly. Reviewers did, however, find Smartlook simpler overall for setting up and running. Regarding constant product support, reviewers favored Smartlook. They also favored the direction of Smartlook's product upgrades and roadmaps above Hotjar's.

In terms of cost, both products include premium plans with more complex features and free versions with few capabilities. Hotjar has four pricing options; Smartlook presents six. Though the entry-level plan starts at $0.00 and the highest-priced plan starts at $112.00, Smartlook's plans are often more reasonably priced.

Product Analytics, Session Replay, Heatmap Tools, and Digital Analytics are Hotjar and Smartview classifications. Hotjar is classified, nevertheless, as Feedback Analytics, Digital Experience Monitoring (DEM), User Research, Software Testing, Survey, and E-Commerce Analytics. Smartlook falls under Mobile App Analytics and Optimization, on the other hand.

Reviewers of both instruments were most usually Small-Business sector companies. The top sectors shown were Internet, computer software, marketing and advertising, and computer programming.

Though Hotjar and Smartlook have flaws, overall most reviewers choose Smartlook as their favorite choice. Smartlook could be the greatest fit for your company needs given its simplicity of use and setup, excellent continuous support, and more reasonable pricing policies.

Here’s what customers say about it:

“I don’t use Hotjar because of poor website performance. Although I lose some performance with Plerdy, the data I’m getting is worth it”

nick500

“Plerdy’s session recording feature is what I use most. Thanks to the layout, you can see how people interact with the website. Customer movement, click, page scroll, and keyboard indicators allow easily scanning long videos”

John B Founder)