What Can You Do With Plerdy Session Recordings?

- Understand how your visitors behave - Identify issues with your website UX design and performance - Record how users interact with website elements - Discover why people are leaving your website - Improve conversion rates

Functionality Of Plerdy Session Recordings

- Targeted recording Use Session Replays to record specifically the pages you want to analyze. - Session replay Capture and view the entire customer journey across your web pages. - Segmentation Order millions of visitor sessions by a range of parameters to segment your mobile and desktop users. - Advanced filters Filter the collected recordings to better understand how different categories of visitors usually behave. - Much more...

SESSION
REPLAY SOFTWARE

Q: Who Needs Plerdy Session Recordings?

The Session Replay tool will benefit anyone who cares about their online presence. Whether you are a web marketer or a small business owner who likes to do everything on their own, detailed videos with user behavior is a valuable resource.

Session replay (session recording) tool is a Plerdy’s feature that enables website owners and web marketers to record how mobile and desktop visitors behave on a web page. You can find out how they navigate, playback the moves they make, and notice every crucial step. From the technical perspective, session recordings are video replays of mouse movements, scrolls, clicks, and taps performed while browsing. It’s like seeing your website through the eyes of potential customers to evaluate its quality and ease of use. The analysis of video replays can help you improve user experience, nudge people into completing the target action, and stimulate conversions. The best thing about the session playback software is that it records data both on mobile and desktop website visitors.

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WHAT CAN YOU DO WITH THE USER SESSION REPLAY TOOL?

Analyze visitor session replays
The opportunity to understand why people bounce, do something unexpected, or hesitate is precious. Our tool lets actions speak louder than words. It’s enough to view session video replays to analyze the behavioral patterns of users and start adjusting them.
Identify website UX design and performance mistakes
A perfect (at first sight) design, for some reason, may make your website visitors leave the web page. With our tool, you can see where people get stuck and make the necessary changes to facilitate navigation. The better the UX design and website performance, the more profitable your web resource is.
Record user sessions to see interactions with website elements
Every detail on your web page must have a clear purpose. Plerdy’s Session Replay tool enables you to determine the elements that don’t work as expected or confuse visitors. Thanks to advanced segmentation and video replays, you can also see which types of users skip a specific element and what they do next.
Discover why people are leaving your website
Session replay software helps to record any pitfalls in the visitor journey you may fail to notice at first sight. For example, many people exit web pages because of inconvenient content location, poor layout, confusing navigation, and many other issues. Once you see the moment when the visitors do that with our tool, you will know how to reduce the bounce rate.
Record website visitors to improve conversion rates
CRO analysis must ensure your traffic is targeted and find how to improve your site. Plerdy Session Replay tool provides the videos you need to determine which stage of the conversion funnel has something going wrong. Thanks to such video replay software, you can narrow down your testing efforts and optimize the conversion path quickly.
Record user behavior to provide quality customer support
If you are dealing with a frustrated customer, session playback software can be a tremendous help. View similar videos to clarify what problems the same category of users usually faces. This will help you better prepare for the following requests and find several possible solutions. Customers will appreciate such an attitude.

WHO NEEDS SESSION REPLAY SOFTWARE?

Session Replay tool will benefit anyone who cares about their online presence. Whether you are a web marketer or a small business owner who likes to do everything on their own, detailed videos with user behavior are invaluable. Besides, session replay software is often used by UX specialists who need to evaluate usability and build effective UX optimization strategies.

WHY DO YOU NEED WEB SESSION REPLAYS?

First and foremost, session replay software helps develop a smooth customer journey. It allows you to identify any bottlenecks, effectively eliminate them, and regularly monitor actual user behavior. Apart from that, our Session Replay tool provides another perspective on the data collected by heatmaps or scroll maps.

WHEN SHOULD YOU ANALYZE USER SESSION RECORDINGS?

If the metrics of your mobile or desktop website versions deteriorate, but you cannot understand why session replay software is just what you need. Make sense of the numbers behind the user activity on your website and detect specific pain points. Session replays show the most realistic picture of how people navigate web pages.

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FUNCTIONALITY OF PLERDY SESSION REPLAY TOOL

User session replay Capture and view the entire customer journey across your web pages with Plerdy software. The tool provides insights into the digital experience of your visitors with movie-like recordings. Use them to troubleshoot and make your sites more efficient quickly.
Targeted recording Use session playback software to precisely record the pages you want to analyze. Select the web page to check it in more detail, or view how users behave everywhere. Then, it’s up to you. Nowadays, flexibility is essential to promptly detect any website issues, react to them, and fix everything.
Real user monitoring Use the chance to get better acquainted with your mobile and desktop users and see how they feel on your pages. Session replay software shows visitors’ actual behavior, with all their movements, clicks, taps, hesitations, and troubles.
Desktop session replays Watch how your desktop users navigate your website in real-time. The Session Replay tool records meaningful metrics, such as mouse movements, scrolls, and left and right clicks. It’s the easiest way to study what behavior patterns dominate your desktop website version.
Mobile session replays Our software is designed to capture and replay customer behavior on all devices, including mobile. Record how people zoom, tap, pinch, and swipe the content of web pages. Detect any problems and fix them instantly, or just make sure that your web page is still perfect.
Session playback and controls Enjoy numerous built-in functions that make session replay easy to use and pleasant. Play or pause a session whenever you need to. Then, fast forward to quickly get to the moment you are the most interested in or slow down to notice the slightest details and moves.
User segmentation Order millions of visitor sessions by a range of parameters to segment your mobile and desktop visitors. With our tool, you can quickly find and replay a specific session or categorize the collected recordings to get a fuller picture of the navigation patterns.
Skipped pauses Don’t pause website analysis if your visitors pause. Instead, save your time and effort by skipping the moments when visitors are inactive. Then, with our Session Recording tool, you can focus on the essential interactions happening on your web page.
Note-taking Make session replay analysis more effective by adding observations on the go. Create notes in the tool when mobile or desktop users face some difficulties. Session Recording software will save this moment with a timestamp so you can go back to it later.
Advanced filters Filter the collected recordings to understand better how different categories of visitors usually behave. Our software allows you to categorize visitors by the number of pages visited, browser, source, location, device type (mobile/desktop), interactions, and other parameters.
Confidentiality and security Be sure that your customer recording data is protected while you stay regulatory compliant. Plerdy’s Session Replay tool anonymizes interactions to make sure nobody can access personally identifiable information about your visitors.
Website performance Keep using your mobile and desktop websites to their fullest. The Session Replay software won’t slow down your website or affect its performance. You get a chance to use top-notch analytics without sacrificing your website speed or customer experience.

FAQ

What is user session replay?
- It’s a tool that visualizes how people behave on a website and interact with its elements in the format of video-like recordings. You can replay such videos to see how people navigate the page, click, scroll, or tap it. Web resources and online stores use the session recording software to follow customers on their navigation path between the pages and rely on this data to improve web design and usability. It’s like watching a real movie about customers’ lives on your website.
  In addition, recordings can be segmented, targeted, tied to the type of user device, etc. This turns session replays into a reliable source of data that provides information on customer behavior that other analytics tools don’t.
How does session recording work?
- Plerdy tool relies on implementing the AB Tasty tag on the analyzed website. After a quick configuration, the session replay software starts collecting user behavior and tracks every completed interaction. It simultaneously monitors how people move, scroll, switch between pages, and what they click or tap. The tool instantly sends this information to servers, where it is processed to create a high-fidelity reproduction of user experience and provide it in a video format. User behavior recordings are not the actual videos shot by the tool. These visualizations of website visitors’ activity rely on aggregated data and provide maximum accuracy without threatening your website visitors’ privacy.
What are session replay tools useful for?
- These tools can optimize the work of web designers, SEO experts, software engineers, marketers, and UX/UI specialists. Such software is also an asset to website owners who want to control and manage everything that happens on their online resources. Here are the main tasks Plerdy software helps with:
  - Session replay software shows the current state of your customer conversion funnel, benefiting conversion rate optimization.
  - The tool enables you to detect software bugs and understand how they affect users.
  - You get a fuller picture of the user experience to make your web pages more convenient.
  - You can test changes in the website design to make sure the new version is better than the previous one.
  - The Plerdy tool allows you to build more data-driven marketing strategies and obtain additional information about your customers’ preferences.
  - You troubleshoot more effectively and build stronger customer relationships.
How do you analyze website user experience with session replays?
- Simply put, you need to observe how people interact with your web resource. If you see from the replay that many visitors get confused, drop off, or don’t complete the required actions, the UX design isn’t working right. It harms your business and cannot satisfy the needs of customers. In that case, you should detect the reasons for such behavior by analyzing the elements they interact with more closely. For example, missing information on the product page or the wrong location of a button can make people bounce. It’s also helpful for analyzing user experience on different types of devices.
How many videos can I record?
- The number of videos you can record depends on your chosen software subscription plan. You can select between 100, 1,000, 2,000, and 4,000 sessions. If you need more data, discuss this with your Plerdy account manager, and we will offer you a custom enterprise plan.
Does page session replay slow down a website?
- No. The impact of session replay software is so small that you won’t notice any changes in your website performance. In addition, since the tool’s tracking code is loaded asynchronously, it doesn’t block modifications of pages and smoothly records all user interactions.
Session replay software and user privacy
- All Plerdy software, including the Session Replay tool, is designed with built-in data security. Even though it collects detailed information on user activity, it doesn’t include any personally identifiable information and is anonymized.
  Still, if you decide to use Plerdy analytics software, you will need to inform website visitors about data collection. The request to agree with the Privacy Policy that details data collection practices is the usual way to obtain consent on data processing. If you already use some other web analytics tools and inform your website visitors about this, there is no need to implement a separate consent request for Plerdy software.
Session replay GDPR compliance
- When, in May of 2018, the General Data Protection Regulation came into force, GDPR compliance became an issue for many companies. Since we know that every business cares about obeying the law, Plerdy software offers ultimate transparency and data security by default. We explain our data processing practices in the Privacy Policy and ensure all our sub-processors are GDPR compliant. In addition, EU citizens can request data or account deletion from the tool and exercise other rights listed in the General Data Protection Regulation.