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User session recording

Q: What Can You Do With Plerdy Session Recordings?

- Understand how your visitors behave - Identify issues with your website UX design and performance - Record how users interact with website elements - Discover why people are leaving your website - Improve conversion rates

Session Recordings (session replays) is a Plerdy’s feature that enables website owners and web marketers to record how mobile and desktop visitors really behave on a web resource. You can find out how they navigate, replay the moves they make, and notice every important decision of users. From the technical perspective, session recordings are video replays of mouse movements, scrolls, clicks, and taps completed while browsing. It’s like seeing your website with the eyes of potential customers to evaluate its ease-of-use and quality. Once you analyze the video replays, it will be easier to improve user experience, nudge website visitors into completing the target action, and stimulate conversions. The best thing about the Session Replays tool is that it can record data both on mobile and desktop website visitors.

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What can you do with PLERDY Session Recordings?

Understand how your visitors behave
The opportunity to understand why your website visitors bounce, do something unexpected, or hesitate is precious. Our session replay tool lets actions speak louder than words. It’s enough to view session video replays to analyze the behavioral patterns of users and start adjusting them.
Identify issues with your website UX design and performance
A perfect (at first sight) design for some reason may make your website visitors leave the web page. With our session recording tool, you can see where users get stuck and make the necessary changes to facilitate navigation. The better the UX design and website performance, the more profitable is your web resource.
Record how users interact with website elements
Every detail on your web page must have a clear purpose. Plerdy’s session recordings enable you to determine the elements which don’t work as expected or confuse visitors. Thanks to advanced segmentation and video replays, you can also see which type of users skip a specific element and what they do next.
Discover why people are leaving your website
Session replays help to record any pitfalls in the visitor journey you may fail to notice at first sight. Many users exit web pages because of inconvenient content location, poor layout, confusing navigation, and a number of other issues. Once you clearly see the moment when the visitors do that, you will know how to reduce the bounce rate of your web pages.
Improve conversion rates
To make sure your traffic flows in the right direction, CRO analysis is a must. Our Session Recording tool provides the videos you need to determine at which stage of the conversion funnel something goes wrong. Thanks to such video replays, you can narrow down your testing efforts and optimize the conversion path within the shortest time.
Provide quality customer support
If you are dealing with a frustrated customer, user session replays can get you covered. View similar videos to clarify what problems the same category of users usually faces. This will help you better prepare and find several possible solutions. Customers will definitely appreciate such an attitude.

Who Needs PLERDY Session Recordings?

The Session Replay tool will benefit anyone who cares about their online presence. Whether you are a web marketer or a small business owner who likes to do everything on their own, detailed videos with user behavior is a valuable resource. Besides, session recording software is often used by UX specialists who need to evaluate website usability and build effective UX optimization strategies.

Why Do You Need Session Replays?

First and foremost, user session recordings help to develop a smooth customer journey. They allow you to record any bottlenecks, effectively eliminate them, and regularly monitor real user behavior. Apart from that, session recordings provide another perspective on the data collected by heatmaps or scrollmaps.

When Should You Use Session Recording?

If the metrics of your mobile or desktop website versions deteriorate but you cannot understand why, session replays are just what you need. Make sense of the numbers behind the user activity on your website and detect specific pain points. Session recordings show the most realistic picture of how users navigate a website.

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Functionality of PLERDY Session Recordings

Targeted recording
Use Session Replays to record specifically the pages you want to analyze. Select the web page to check it in more detail or view how users behave everywhere. It’s up to you. Nowadays, flexibility is essential to promptly detect any website issues, react to them, and fix everything.
Real user monitoring
Use the chance to get better acquainted with your mobile and desktop users and see how they feel on your website pages. Session Recordings show the real behavior of visitors, with all their movements, clicks, taps, hesitations, and troubles.
Session replay
Capture and view the entire customer journey across your web pages. The tool provides insights into the digital experience of your visitors with movie-like recordings. Use them to troubleshoot easily and make your web resources more efficient.
Session Recordings on desktop
Watch how your desktop users navigate your website in real-time. The Session Replay tool records meaningful metrics, such as mouse movements, scrolls, and left or right clicks. It’s the easiest way to study what behavior patterns dominate on your desktop website version.
Session Recordings on mobile
Our software is designed to capture and replay customer behavior on all types of devices, including mobile. Record how visitors zoom, tap, pinch, and swipe the content of your web pages. Detect any troubles to instantly fix them or just make sure your web page is perfect once again.
Controls and playback
Enjoy numerous built-in functions that make session replay easy-to-use and pleasant. Play or pause a session whenever you need. Fast forward to quickly get to the moment you are the most interested in or slow down to notice the slightest details and moves.
Segmentation
Order millions of visitor sessions by a range of parameters to segment your mobile and desktop users. With our tool, you can quickly find and replay a specific session or categorize the collected recordings to get a fuller picture of the navigation patterns.
Skipped pauses
Don’t pause website analysis when your visitors pause. Save your time and effort by skipping the moments when website visitors stay inactive. With our Session Recording tool, you can focus on the most important interactions that happen on your web page.
Note-taking
Make session replay analysis more effective by adding observations on-the-go. Create notes in the tool when mobile or desktop users face some difficulties. Session Recording will save this moment with the timestamp so you could get back to it later.
Advanced filters
Filter the collected recordings to better understand how different categories of visitors usually behave. Our software allows you to categorize users by the number of visited pages, browser, source, location, device type (mobile/desktop), interactions, and other parameters.
Confidentiality and security
Be sure that your customer recording data is protected while you stay regulatory compliant. Our Session Replay tool anonymizes interactions to make sure nobody can access personally identifiable information about your website visitors.
Performance
Keep using your mobile and desktop websites to their fullest. The Session Replay software won’t slow down your website or affect its performance. You get a chance to use top-notch analytics without sacrificing your website speed or customer experience.