Website Feedback Tool

Discover customer insights with our complete feedback solution, including NPS, CES, and CSAT surveys, tailored for effective user experience optimization.

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Plerdy’s Comprehensive Feedback Tools - NPS, CES, and CSAT

Engage visitors with intuitive surveys and receive comprehensive analytics using our suite of feedback tools, including NPS, CES, and CSAT.

Our suite offers a versatile approach to feedback collection, allowing you to measure overall customer loyalty (NPS), effort (CES), and satisfaction (CSAT) levels.
Create and deploy custom surveys without any need for coding. Our intuitive interface makes it easy to integrate these powerful tools into your website, enhancing your data collection strategy.
Once set up, our software automates the feedback collection process. Analyze the collected data to refine your website design, customer service, marketing strategies, and much more.

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Advantages of Plerdy's Comprehensive Feedback Tools: NPS, CES, CSAT

Understanding your customers' experiences is crucial for business growth. Our suite of site assessment tools, including NPS, CES, and CSAT, helps you capture comprehensive feedback about your company, products, services, website, and more.

Andrew Chornyy, Founder and CEO at Plerdy

NPS Software-01

NPS Campaigns Frequency

Gain a comprehensive understanding of customer opinions on your key products and services with our suite of surveys including NPS, CES, and CSAT. Easily conduct multiple surveys simultaneously to identify the most effective marketing strategies. Plerdy recommends running a website survey for the same target audience for no more than 30 days. Then, you can monitor website design changes that you make, or how new products/services are received.

Configuring and Analyzing Comprehensive Feedback: NPS, CES, and CSAT Surveys

Edit Surveys

Create unique surveys to collect more feedback. With Plerdy’s software, you can easily change survey details, add personalized questions, and automatically calculate the Net Promoter Score for real-time results.

Advanced Display Rules

Utilize Plerdy’s advanced configurations for NPS, CES, and CSAT to strategically display surveys at the optimal time, ensuring balanced and valuable feedback collection. Plerdy’s software can display polls based on your visitors' site actions. Example: NPS® polls will appear when someone is about to leave a page, has clicked on something, and monitors scrolling up, etc.

 Website Feedback Tool NPS, CES, and CSAT

 Website Feedback Tool NPS, CES, and CSAT

NPS Software-02

Testing Changes

Assessing Website Modifications

Changes in website design can significantly impact user experience and conversions. Utilize Plerdy's comprehensive feedback suite, including NPS, CES, and CSAT tools, to gauge user reactions to site updates. This approach helps identify effective changes and optimize the website efficiently.

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Feedback Tool Pricing: NPS, CES, CSAT

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It's Easy To Create Surveys

Audience Segmentation

Target your desired audience with precision using Plerdy’s user-friendly feedback suite, capable of displaying NPS, CES, and CSAT surveys on specific pages or to users from selected traffic sources. Now you can strategically narrow the number of respondents. The software will also help you segment your audience by device type, or divide them into user groups, like logged in and logged out users, for example.

NPS® Evaluation Groups

After running your NPS survey, you can divide your respondents into: Detractors - users whose ratings range from 1 to 6. They’re also known as brand critics: authors of negative reviews or your competitors’ potential customers. Neutrals - users whose score are 7 or 8. They are less likely to generate negative reviews. However, there is no guarantee that they will remain your customers in the future. They might bounce right after a negative user experience. Promoters - their ratings are 9 or 10. They are brand loyal and long-time clients who love and actively use the company's products. They also share positive feedback.

With Plerdy ‘s NPS® software tool, you can customize and improve your site without seeing a drop in engagement. Plerdy’s tool makes this easy by creating surveys, targeting specific visitors, and collecting insightful user feedback. Plerdy’s the way to go for effortless website optimization.

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