Terms of Use – Plerdy

Last updated: November 5, 2026

These Terms of Service ("Terms") are a public offer agreement between Plerdy and you, the client. Please read them carefully. By registering, installing the Plerdy code on a website, redeeming an AppSumo code or using the service in any other way, you accept these Terms. If you do not agree, please do not use Plerdy.

1. Who we are and what the agreement includes

1.1. Plerdy is operated by Andrii Chornyi, individual entrepreneur (FOP), Ukraine ("Plerdy", "we", "us").

1.2. The agreement between you and Plerdy consists of these Terms and the documents they refer to: the Pricing page, the Refund Policy, the Data Processing Agreement ("DPA"), the Privacy Policy and the Security Policy.

1.3. Plerdy is a service for businesses. You confirm that you use it for your business or professional activity and that you are at least 18 years old. If you accept these Terms for a company, you confirm that you have the authority to bind that company.

1.4. These Terms are written in English. Translations are provided for convenience. If there is a difference, the English version applies.

2. Definitions

Service: the Plerdy website analytics tools, including heatmaps, session recordings, form analytics, popups and chat, events, funnels, traffic sources, sales performance, SEO tools, alerts, AI features and integrations.
Account: your personal area in the Service, with all websites connected to it.
Website: a website where you install the Plerdy code.
Visitor: a person who visits a Website.
Visitor Data: personal data about Visitors that the Plerdy code collects on your Websites.
Plan: the free plan or a paid subscription described on the Pricing page.
Package: a set of limits or features bought in addition to a Plan or once for a long period, including AppSumo packages.
Payment Period: the month or year for which a subscription is paid.

3. Your account

3.1. You can register with your email or a Google account. You must give true information and keep it up to date.

3.2. You may invite team members to your Account. You are responsible for their actions in the Account.

3.3. Keep your login details confidential, and tell us at [email protected] without delay if you suspect unauthorised access.

3.4. If you sign in with a Google account whose email differs from your registered email, a new Account is created.

4. The Service

4.1. The limits of each Plan, such as page views per day, session recordings, active forms and data history period, are shown on the Pricing page and in your Account.

4.2. When a daily limit is reached, data collection stops until the next day, and you can still analyse the data already collected.

4.3. The free plan and trials let you use part of the Service without payment. We may change or end the free plan and trials at any time.

4.4. We develop the Service continuously, so features and the interface may change. We do not remove the core features of a paid Plan during a Payment Period you have already paid for.

4.5. AI features and features marked as beta are provided as they are. Check their results before you rely on them.

4.6. Integrations with other services (for example Google Search Console, Google Sheets, Slack, Telegram, email-marketing and CRM services) work under the terms of those services. We are not responsible for their availability or changes.

5. Plans, payment and renewal

5.1. Payments for Plans and Packages are processed by Paddle.com, our reseller and Merchant of Record. Paddle issues invoices and charges applicable taxes. You can also pay by invoice; ask your manager or write to support.

5.2. Paid subscriptions are billed monthly or annually, as you choose. A subscription renews automatically at the end of each Payment Period at the price then in force, until you cancel it.

5.3. You can turn off automatic renewal in your Account at any time. The subscription stays active until the end of the paid Payment Period and then moves to the free plan.

5.4. When you change your Plan during a Payment Period, Paddle recalculates the price for the rest of the period.

5.5. We may change prices. A new price applies to your subscription from the next Payment Period, and we inform you by email at least 30 days in advance.

5.6. If a payment fails and is not completed, the Account moves to the free plan.

6. AppSumo packages and other lifetime packages

6.1. An AppSumo package is a Package that you buy once from AppSumo and activate in Plerdy with an AppSumo code. Several codes can be combined in one Account, and their limits add up as described on the AppSumo deal page.

6.2. "Lifetime" means for as long as Plerdy provides the Service. It does not mean the lifetime of the buyer or a fixed number of years. If we stop providing the Service, we inform you at least 90 days in advance so that you can export your data.

6.3. A package includes the limits and features shown on the AppSumo deal page at the time of purchase and in your Account. New products and features that Plerdy sells separately (for example AI connectors) are not included automatically. You can buy them as additional Packages.

6.4. We do not reduce the core limits of a package you have bought. We may change the interface and features of the Service in the same way as for all clients (section 4.4).

6.5. A package belongs to the Account where the code was redeemed. Codes may not be resold. A package can be moved to another Account only through our support.

6.6. Refunds for AppSumo packages are made by AppSumo under its terms. When a code is refunded, the package is deactivated (see the Refund Policy, section 6).

6.7. We may deactivate a package without a refund if it is used to give access to unrelated companies, to resell access or to bypass limits.

6.8. Everything else in these Terms, including the DPA, applies to AppSumo packages in the same way as to other Plans.

7. Refunds

Refunds are made under the Refund Policy: the full amount of a payment if you request it within 30 days of that payment.

8. Your Websites and Visitor Data

8.1. For Visitor Data, you are the controller and Plerdy is the processor. Our DPA applies automatically, for every Plan and Package, and forms part of these Terms.

8.2. You install the Plerdy code only on Websites that you own or are allowed to manage.

8.3. You are responsible for informing Visitors about Plerdy in your privacy notice and for asking for their consent where the law requires it.

8.4. You do not send to Plerdy, and do not let Plerdy record, special categories of personal data, payment card data or passwords. Mark such page elements as data-sensitive, data-payment or data-private. Do not send directly identifying data, such as email addresses, as a visitor ID.

8.5. You do not use Plerdy on websites directed at children under 16.

8.6. Your Visitor Data belongs to you. We use it only to provide the Service to you, as described in the DPA. We process your Account data as described in the Privacy Policy.

9. Acceptable use

You may not:

use the Service for anything illegal, for spam or to collect data without a legal basis;
copy, decompile or reverse-engineer the Service or the Plerdy code, except where the law allows it;
access the Service by automated means other than our API and integrations, or create excessive load on it;
try to get access to other clients' data or bypass limits and security measures;
resell or give access to the Service to third parties, unless you are a Plerdy partner or it is allowed by your Plan.

10. Referral and partner programmes

10.1. The conditions and the commission of the referral and partner programmes are described on their pages on the Plerdy website. We may change the commission for future payments.

10.2. Referral rewards are credited to your bonus account. You can use them to pay for Plerdy or withdraw them, once every 30 days, from USD 50.

10.3. You may not pay for your own Account through your referral link, send spam, place your link on coupon websites, advertise in paid search with the Plerdy brand, present Plerdy discounts as your own or give false information about Plerdy. If you break these rules, we may cancel the rewards.

11. Intellectual property

11.1. The Service, the Plerdy code, design, texts and trademarks belong to Plerdy. For the duration of these Terms, we give you a non-exclusive, non-transferable right to use the Service within your Plan or Package.

11.2. Your content, your Websites and your Visitor Data remain yours. You allow us to use them only as needed to provide the Service.

11.3. If you send us suggestions about the Service, we may use them without obligation to you.

12. Suspension and termination

12.1. You can stop using Plerdy and delete your Account at any time. When you delete your Account, we delete your Account data and Visitor Data as described in the Privacy Policy and the DPA.

12.2. We may suspend or close an Account if you seriously break these Terms, if the Account creates a security risk for the Service or for others, or if the law requires it. Where possible, we warn you first and give you time to fix the problem.

12.3. If we close an Account without your fault, we refund the unused part of a prepaid subscription.

13. Warranties and liability

13.1. We provide the Service with reasonable care, but "as is". We do not guarantee that it will be uninterrupted or error-free or that it will reach a particular business result.

13.2. Neither party is liable for indirect or consequential damages, including lost profits, lost revenue or lost data.

13.3. The total liability of Plerdy under these Terms and the DPA is limited to the amount you paid to Plerdy in the 12 months before the event that caused the claim. For a package bought once (for example an AppSumo package), the limit is the higher of that amount and the price paid for the package.

13.4. These limits do not apply where the law does not allow liability to be limited, for example for intentional harm, and do not limit the rights of data subjects under data protection law.

14. Force majeure

Neither party is liable for delays or failures caused by events beyond its reasonable control, including war and martial law, attacks on infrastructure, power or internet outages, cyberattacks, failures of hosting and network providers, and actions of public authorities. The affected party informs the other party and takes reasonable steps to limit the consequences.

15. Governing law and disputes

15.1. These Terms are governed by the law of Ukraine. The DPA and the Standard Contractual Clauses are governed as stated in the DPA.

15.2. Before going to court, please write to [email protected]. We try to solve every issue within 30 days.

15.3. Disputes that are not solved are decided by the courts of Ukraine. This does not take away the protection that mandatory law of your country gives you.

16. Changes to these Terms

16.1. We may update these Terms. The date at the top shows the latest version.

16.2. We inform you about material changes by email at least 14 days before they take effect. If you continue to use Plerdy after that date, the new Terms apply. If you do not agree, you can cancel your subscription and delete your Account before the change takes effect.