We currently offer 5 service plans: Free, Start, Business, Premium, and
Enterprise. The price of the plans starts from $0 to $99+. It depends on the
amount of traffic that is currently present on the website and the
What are the main differences between the service plans?
The service plans differ in the quantity of traffic per 1 day; pages you can
analyze; videos that will be available for viewing; active popup forms and possible
collected leads; pages available for SEO-audit and semantic analysis; subdomains
available for analysis; storage time of the collected data. You can learn more here
What happens if I use all daily limits on the amount of traffic?
the daily limits on the number of page views by users have been exceeded, data
collection by the service automatically stops, according to the service
conditions. Thus, you can analyze the collected data within the limit. In order
for the service to continue collecting more data, we recommend that you increase
your service plan.
What happens if I use all daily limits on the number of data checks?
limits on the number of checks are set only for viewing a heatmap on the
web-page for owners of the “Free” plan. Thus, you can view heatmap reports on
pages a limited number of times (3). However, you can view all the other data,
placed in your Plerdy account, an unlimited number of times. There are no
restrictions on data verification for owners of paid plans.
How do I increase or decrease my service plan?
To increase the service plan, go to the “Service plans” page in your account. In
the table, select the desired service plan, select the validity term of the plan
(month/year) and pay for it. You can also reduce the tariff payment in the admin
part, but a part of the funds will be charged if the reduction of the service
plan occurs while it’s valid.
Can I use Plerdy for free?
Of course! The free plan in Plerdy does not expire. You can always use Plerdy for
What happens to the collected data if I reduce my service plan to a free one?
the moment you switch to the free plan, you are able to view the data collected
only in a month. This period of data storage is envisaged by the rules of the
What should I do if I chose the wrong service plan?
a ticket about this in your account and we will help you resolve this issue
quickly. If the service plan needs to be downgraded, the difference will not be
refunded to the owner. If you need to upgrade the service plan, provided that
the paid period has not yet started, or no more than 2 days have passed since
the start date, You will be credited with fewer days of validity of the selected
Where can I view the information about an active service plan and its expiration
do this, go to the “Settings” page – “List of sites”. This is the very page
where you can view detailed information about the active tariff and its expiry
What payment methods are available in Plerdy?
Plerdy platform has the following payment methods available: PayPal and such
Credit/Debit cards as: Mastercard Visa Maestro American
Express Discover Diners Club JCB UnionPay. If for certain reasons
you can’t use any payment method, write to us in the ticket in your
How the automatic payment for the Plerdy service is executed?
according to the service rates will be executed automatically after the first
payment in our service. All the subsequent payments will be executed according
to the previously selected payment terms (month/year), and the service plan. You
can independently adjust and change payment settings in your account in the
section “Settings” – “Rates”.
Is it possible to exclude automatic payment in Plerdy?
course! To do this, go to the “Settings” – “Service plans” page. This is the
very page you can adjust by yourself and change the payment settings in your
Can I pay for Plerdy via an invoice?
course! For this, you need to contact your personal account manager or submit a
request in the account’s tickets.
How does Plerdy collaborate with noncommercial organizations?
offers a lifetime “Start” plan for approved noncommercial organizations. If you
want to take advantage of a higher plan, we can offer you a 50% lifetime
discount on the annual payment of any tariff. To get a lifetime “Start” service
plan in your Plerdy account: 1. Your organization must be recognized as an
official non-commercial or charitable organization in your region. 2. You
must register in the service. 3. Place the Plerdy icon on any part of the
website at your discretion. However, the icon must be located on every page of
the website. The Plerdy icon with a variety of color options can be found on our
icon page. 4. Submit a request in your own Plerdy account’s
Your application will be reviewed within 14 business days of its
submission. You will be notified if your application is approved or
How do I update or delete my payment details?
do this, go to the “Settings” – “Service plans” page. This is the very page
where you can view detailed information about your personal payment data and
What is Plerdy’s refund policy?
do this, you need to write in the ticket in the admin part – and we will make a
full refund for the corresponding payment for the unused period.
How do I find and download my invoices?
do this, go to the “Settings” – “Payment history” page. This is the very page
where you can view the detailed information on invoices and download
Can I pay for a non-standard number of months for the Plerdy plan?
do this, you need to write in the ticket in the admin part – and we will issue
you an invoice for the previously specified number of months and the service
How do I install the tracking code and where can I find it?
successful registration, you’ll be immediately offered an individually generated
script. Thanks to the detailed instructions posted on this page, you’ll be able
to install it easily. If you need to view the script again or copy it, you can
do it on the “List of sites” page. Opposite each website there is: the “eye”
icon, which enables viewing the tracking code and the correctness of its
installation, and the “>” sign, clicking on which, the tracking code is
automatically downloaded to your computer in .txt format. Detailed instructions
on the installation of the tracking code are also available on the “List of
Do I need any additional settings before Plerdy starts collecting data?
data about user clicks/scrolls will automatically start being recorded after the
script is installed. Other tools need to be customized according to your goals
Is it possible to add multiple team members to your Plerdy account? And how can
this be done?
that certain team members could analyze the behavior of website users, you need
to grant them guest access. For this, go from the main menu to the page “User
profile” – “Settings” – “Guest access”. Specify the team member’s email address
and account password, and save the changes. Therefore, the user can immediately
log in to the account and start working on the analysis of indicators.
Can I use Plerdy on my clients’ websites?
course! For this, you need to use the “Add site” button located on the “List of
Where can I check out the main features of Plerdy?
To do so, we recommend that you go to our official website, on the “Features” page.
This is the very page where you can select the appropriate type of problem that is
currently present in your online business, and find out a possible solution to this
problem immediately using the Plerdy platform.
Is there a detailed guide for setting up Plerdy?
course! You can find detailed instructions on setting up and using the Plerdy
platform on our official website in the “Instructions” section of the blog, as
well as in your personal Plerdy account (the “How to use” button right on the
page of a specific tool).
How long does it take before Plerdy starts collecting data and outputs it to the
reports in the Plerdy account are generated online. So, after installing the
tracking code on the website and after additional settings of other tools, all
the data will be generated gradually. However, you’ll be able to view it
immediately. You can view the first results on the Dashboard page immediately
after installing the tracking code on the website and collecting the first data.
The data on the Dashboard page is updated daily.
How long does it take before I start analyzing the data with Plerdy?
start a qualitative analysis of user behavior on a website, the conversion
funnel, and sales performance, we recommend that you wait at least 1 month.
However, everything will depend on the amount of traffic per day/month and the
user activity. If your website has a large amount of traffic per one day, you
can analyze the data at once.
When will I be able to view the first data on the Plerdy dashboard?
can view the first results on the Dashboard page immediately after installing
the tracking code on the website and collecting the first data. The data on the
Dashboard page is updated daily.
How do I check whether the Plerdy script is working correctly?
can check the tracking code for correct operation in the following way: go to
the “Heatmaps” page in your account and see whether clicks have been recorded
since the script was installed.
Please note that the tracking code must
not be repeated more than once on the page! Otherwise, the data won’t be
collected or won’t be reliable.
Does Plerdy slow down the operation of a website or online store?
We understand the importance of creating a platform that will not slow down the
loading speed of web-pages and added the defer attribute to the tracking code. It is
this attribute that prevents the browser from loading the Plerdy script until the
page where it is placed is fully loaded. Thus, the script does not affect the page
loading speed in any way, because it will start only after the page is fully loaded.
You can read more about the absence of a decrease in website speed here –
Can I track multiple subdomains/websites in one account?
course! To track several subdomains/websites in one account, you need to go to
the “User profile” page – “List of sites” and click on the “Add new site”
button. You can have multiple websites in one account. When a site is added,
it’s immediately assigned a free rate. Thus, all data will be collected within
the free rate.
What is the difference between connecting a subdomain and another additional
site to your Plerdy account?
you want to track user behavior on a subdomain, you can use two options: 1.
Install the tracking code for the main domain on the subdomain pages as well. In
this case, all the data will be summed up, and you will see the overall
statistics and behavior of those users who navigate through the pages of the
domain and subdomains.
The drawback of this option is that with a large
amount of traffic on the subdomain, the available number of video session
recordings may end faster. You’ll also need to divide the available number of
active forms for two domains, if necessary, of course. There are no other
restrictions for other products.
2. Add a subdomain as an independent
website. Therefore, you will need to add a unique tracking code. The
disadvantage of this option is the lack of comprehensive statistics on the
behavior of those users who can come from the main domain. This option is
analogous to connecting another domain to an existing account.
How long is the data collected in Plerdy stored?
data retention period depends on the service plan you’ve chosen. For a free
plan, the data retention period is 1 month. For the “Start” service plan – 3
months. For the other service plans (Business, Premium, Enterprise), the data
retention period is 6 months. If you need to extend the data retention period,
write to us in the ticket and we’ll discuss the details with you.
Will Plerdy correctly analyze user behavior on the sites created on platforms or
Of course! Regardless of the name, platform type, and CMS, if you are the
owner/marketer/programmer/tech. support for the platform and have the ability to
edit the page code, you can use Plerdy to analyze user behavior. In order to
simplify the script installing step on the website, we provide detailed instructions
on installing the tracking code on various platforms and CMS (via GTM or in the HTML
file itself) – https://www.plerdy.com/ru/blog/category/guide/. Thus, by following
these instructions, you can quickly and easily get started in the service.
Will Plerdy correctly analyze user behavior and SPA sites?
course! After all, the operation principle of the Plerdy platform is based on
the idea that all the clicks made by users are automatically assigned to a
certain element. This means you can analyze user behavior regardless of the
website type and its features.
How do I install the Plerdy script via Google Tag Manager?
For this, we recommend that you use the detailed instructions posted on our official
website – https://www.plerdy.com/ru/blog/plerdy-with-google-tag-manager/
What does “Paid to” mean in your account?
your personal account, this point means the expiry date of the paid service
plan. With the onset of this date, you will be automatically switched to the
free plan. Accordingly, the last day of the paid tariff is considered to be the
date in the “Paid before” table – 1 day.
Are there any restrictions on the number of guest accesses?
What does “views/day” on the panel mean and how do I calculate them?
are restrictions for analysis of the heatmap directly on the page in the free
service plan. You can view reports on user behavior on the live page only 3
times per one day. For example, you can check 3 reports for any one page, or
view 1 report for any 3 pages within the free service plan. The data located in
the admin part has no restrictions. The number of available checks will be
immediately displayed on the panel, so you don’t need to calculate anything by
For this, we recommend that you familiarize yourself with the following documents:
Does Plerdy send reminder mails about the beginning and end of the trial/plan?
course! 3 emails will be sent to the email address the account was registered to
(4, 2, and 1 day before the end of the tariff), which will inform you about the
end of the tariff. Such emails won’t be sent to the owners of accounts with a
free plan, because this plan is always available.
How do I change the email address specified in my Plerdy account?
this, you need to submit a request in tickets in your account.
How do I delete the Plerdy tracking code?
just need to manually delete the Plerdy tracking code from your website’s code.
After you save your changes, the data will automatically stop being collected in
How do I delete my Plerdy account?
this, go to the “User profile” page and click on the “Delete account”
How do I change a website link to another one in my account?
this, you need to submit a request in tickets in your account.
Does Plerdy meet payment card data security standards?
course! Our platform in no way records personal payment details, and our
managers do not see them, because all payments are executed through the Paddle
How can I prevent Plerdy from analyzing my behavior on the website?
recommend using the IP address blocking feature to do this. Go to the “Settings”
– “Block IP” page in your account and specify one or more IP addresses that the
Plerdy platform should block. Therefore, all the clicks or test purchases being
made will not be recorded in the overall results.
Does Plerdy provide an opportunity to take advantage of the trial period? And
for how long?
of course! You can activate the trial period for your website for 14 days at any
What service plan can I test during the trial period?
the trial period is activated, the “Business” tariff activates at once by
default. If you want to try out the Plerdy platform in the “Premium” tariff,
submit a request in tickets in your account.
How do I activate the trial period for my account?
this, click the “Trial for 14 days” button in the top menu in your account, fill
out the form and click “Activate the trial version for 14 days”. From this point
on, you are the owner of an account with the “Business” service plan.
Can I view the data, collected during the trial period, in the free plan?
of course! Nevertheless, you can view the previously collected data for no
longer than 1 month from the date the data recording, and only for the pages
available for the free plan.
Can I activate a trial period several times?
can activate a trial period only once for one website.
How does SEO-Checker analyze my website and does it overload it?
the Plerdy script installation, SEO-Checker will automatically start gradually
collecting SEO data and analyzing pages. Such analysis will not overload your
site in any way, because SEO-Checker analyzes pages only when at least one click
is made on them.
What pages of my website will SEO Checker analyze?
will analyze only those pages where at least one click/day was made. If you need
to analyze a page that is not from the list, just go to it, make a few clicks,
and go to the admin part. The page should automatically get into your list of
pages for analysis. However, make sure that the page is allowed in robots.txt
and your IP address is not blocked for scanning.
Can I upload data from SEO-Checker to my computer?
course! To do this, use the “Export to Google Spreadsheet” button on the
web-page “SEO analysis of pages”. This will allow you to upload all the
collected data according to certain parameters in the filter above.
How many pages of my website can SEO-Checker analyze?
will analyze the number of pages in accordance with the service plan if at least
1 click was made on them per day, and these pages are not blocked in the
Why does the SEO-Checker product have the ability to integrate with the Google
to the ability to integrate with Google Search Console, you get unique
opportunities to analyze the quality of the semantic core. You can view a list
of keywords available in the Google Search Console, but absent on the page, and
vice versa. Therefore, you can understand whether the semantic core is selected
correctly and how well the page is optimized. Apart from these features, you can
view detailed reports per page from the Google Search Console in the Plerdy
Which version of a website will SEO-Checker analyze: PC or mobile?
separately shows the page’s SEO settings on mobile devices and on PC. We’ve
taken into account that the mobile version may differ from the PC one.
Subsequently, not all SEO indicators will be the same. Thanks to this feature,
you will never miss critical errors on any version of your website.
Can I use SEO-Checker to track changes in the website’s SEO settings?
SEO-Checker, data is displayed in the before/after mode, allowing you to record
changes in SEO settings on both versions of the website. Thanks to this, you can
track accidental changes/deletions on the website, which may further lead to
How quickly can I view the report in SEO-Checker after changing the SEO settings
on the page?
the page “SEO analysis of pages”, there is a “Check” button opposite each page
in the table. It is the button that will help you check whether everything is in
order after fixing an error. Click on this button and make a few clicks on the
page. Go back to your account, reload the page, and proceed to analyze your SEO
settings. When you open the pop-up, you can see the changed data compared to the
previous one on the left.
How often will SEO-Checker analyze my website and notify me of any errors?
will analyze the pages of your website once a day if there is at least 1 click
made on these pages during this time.
What actions can I track using Event Tracking in Plerdy?
Event Tracking in Plerdy, you can track user clicks on specific elements/groups
of elements. For instance, you need to understand which of the 2 menus users use
most often. For this, you set up events and Plerdy will sum up clicks on each
menu. Therefore, you can see which menu gets the most clicks.
How do I set up the first event in Plerdy?
Setting up goals/events in Plerdy is an extremely simple and fast process. To set
them up, follow the instructions on the “”Setting goals/events”” page. The advantage
of setting up goals in Plerdy is the ability to: 1. transfer them to Google
Analytics immediately, without any additional settings; 2. track more information
and user actions. The instructions are available at this link –
Where can I view the results of the configured events?
can view the results of the setup events at once in your Plerdy account on the
“Goals/Events” page and in Google Analytics if this option has been selected
when configuring the events.
Can I track the configured events in Plerdy in Google Analytics?
course! For this, put a checkmark next to “Add ga event” on the “Setting
goals/events” page just opposite the class or id field – and all your events
will be automatically transferred to your Google Analytics account.
Do I need any additional settings in Google Analytics after setting up in
If you selected the “Add ga event “option during installation, you can view the
performance of the configured events in the Google Analytics admin part in the
section “Behavior“ > “Events” > “Review” or ”Conversions” > “Goals”
Do I need to know HTML before setting up event tracking in Plerdy?
course, the knowledge of HTML wouldn’t go amiss if you want to track more
globally. Nevertheless, our instructions on the goal settings page in layman’s
terms and by way of example demonstrate how to configure events without
knowledge of HTML.
How many events can I set up in the free plan?
the free plan, you can set up only 1 event. However, the conditions of the
event, the name, and other additional parameters can be modified and
Can I view which traffic source/device type the events I configured were
course! For this, select one or more types of traffic/devices in the filter that
is placed on the “Goals/Events” page and start analyzing them.
Will the collected data be saved after you delete tracking for this event?
deleting a goal, the collected data is not deleted in any way. This data will
simply not be displayed in your account. If you need to review this data, create
this goal/event again, and by doing so the data will be available for
Can I collect data for specific elements that are repeated on all pages?
provided that this element has the same class/id that tracking was configured
for on all pages.
For what period can I view the results of the configured events?
setting up any goal, you can immediately view the results for the previous
period (from the moment of the tracking code installation on the website). This
will work out provided this element or group of elements was present on the
website, or if this class/id was previously used for other elements.
How do I set up video recording of user behavior sessions for a specific page in
start collecting video session recordings of your site’s users, you need to add
the pages you want to track. In this regard, enter the full or partial page link
in the filter on the page “Page settings” in the “Video sessions” tab, and save
the settings. After adding the pages, you’ll see a list of them in the table on
the left and will be able to manage them: start/end tracking or delete a page
from the tracking list.
What personal data about a user will I know after recording their actions on the
video sessions enable you to view only general available information, such as
country/city, screen resolution, operating system, and browser type.
Can I send a specific video to my team/manager from the Plerdy admin part?
course! There is an arrow in the table opposite each video, When you click on
it, you will be offered to copy the link to this video and open access to it in
the pop-up, so that everyone who has this link can view the video.
How many pages can I track in the free plan?
are no restrictions on the number of pages that can be tracked in any service
plan. You can add any number of pages.
How many videos can I watch in the free plan?
100 videos are available for recording in the free plan. That being said, after
watching the videos, you can delete them, and, thus, the Plerdy platform will
start recording videos again.
How long will the collected videos be stored?
retention period for video recordings of user behavior is equal to the storage
time for other data collected in the account. For a free plan, the data
retention period is 1 month. For the “Start” service plan – 3 months. For the
other service plans (Business, Premium, Enterprise), the data retention period
is 6 months.
How many videos can I view per one day?
are no restrictions on viewing videos. You can view all collected records
several times per day)
Can I track the pages which have a similar part of the link?
course! In this regard, specify a partial page link and save the settings.
Videos will be recorded automatically if this condition is met.
How long does the video recording of user behavior on the website last?
video recording of the user behavior starts immediately after the page is loaded
and ends after 30 minutes of inactivity on the website. Each page view, click,
and transaction tracked during this period of activity is a separate
Is it possible to sort the videos by the type of device/source of traffic in
course! You can view user behavior video recordings from one or more types of
devices (PC, Phone, Tablet)/traffic sources. Select the desired type of
device/traffic source and start viewing video session recordings.
If the video collection limit is over, what should I do?
can either do nothing or remove the previously collected videos. This is the
only way the Plerdy platform will start recording videos again.
Which pages can I track?
are no restrictions on the type or content of pages. Track and record video
sessions of users on pages that are important to you.
Can I record user behavior on the checkout page?
You don’t have to worry about confidential information since all the information
in the video with the personal data provided by a user (fields, search) is not
recorded or saved, and it is replaced with asterisks in the video.
Why do some videos have a duration of 0 seconds?
large number of such videos may mean that the user left the page without waiting
for the page to load, or immediately went to another page.
Why don’t videos display ads, chat widgets, or other third-party content?
ads occur on the site due to an iframe. The iframe container has access
protection, so you can’t see what’s inside and you can’t record it.
Can Plerdy sort videos by performing certain actions?
course! To do this, use the filter in the “List of video sessions” or “List of
video sessions groups” tabs in the table. You can filter by such actions as
cursor movement, page scrolling, clicks, and keyboard input.
What are the reasons for interrupting video recording? The message “Session
recording is incomplete and cannot be played” is displayed.
fact, there are several reasons for displaying this message: 1) the page was
loaded not in full. In this case, the Plerdy script won’t record videos; 2)
there was a glitch on the Internet, the connection was lost; 3) slow Internet
connection; 4) there was a glitch in JS in the browser; 5) something is
blocking our JS script.
Is it possible to record all the pages without exception?
course! In this regard, add “/”in the “Part of URL” field in the settings and
save the settings. The Plerdy platform will automatically start recording videos
on all pages of the website.
How do I create the first conversion funnel in Plerdy?
create the first conversion funnel, go to the “Conversion funnel settings” page,
enter the name of the funnel in the field, add the required number of steps,
their names, links (full or partial), and click “Save”.
What data is used to generate a conversion funnel?
uses page views to generate a conversion funnel. Apart from the total number of
page views, you can view a unique number of page views at each stage of the
conversion path. The unique number of page views at each stage of the conversion
path means that a unique user could have viewed the page several times during a
single session, but only one, the first view, was added to the funnel.
How do I find out the number of page views that are lost at each stage of the
do this, go to the “Conversion funnels” page, select the appropriate one, and
wait for all the data to load. At the bottom, you can view the number of lost
page views in quantitative and percentage terms under each stage of the
How quickly can I view data from a newly configured conversion funnel?
funnel data will be collected gradually from the moment you save your settings.
Accordingly, you can view the first results as soon as the user visits the page
of the first stage of the conversion funnel.
Why are there 100% lost page views at one of my steps?
means that no user has moved from this conversion stage to the next one.
Will the funnel include views of the users who have visited other pages along
with the specified stages?
allows users to visit as many other pages as they want, but page views in the
conversion funnel are counted only when the user visited these pages in a strict
sequence. For example, the following conversion funnel is configured: P1 > P2
> P3 > P4. Under these conditions, P1 > any other page/s> P2 >
any other page/s > P3 > some other page/s > P4, the conversion funnel
will be followed and all page traffic will be recorded. However, if the user’s
clicks are as follows: P1 > any other page/s > P3 > any other page/s
> P2 > some other page/s > P4, the conversion funnel will not count all
subsequent page clicks after P1, because the sequence is not followed.
Why does the percentage of lost page views increase until the last step of the
percentage and number of lost views is calculated for each conversion funnel
stage in the following way: (the number of the lost views that were not passed
to the next stage of the funnel * 100%) / total page views of the same funnel
stage. Thus, there are cases when the percentage and number of lost views may
increase to the last stage of the funnel.
For what period can I view the results of the conversion funnel?
allows you to view all data as soon as you complete and save your
What are “unique views” in the conversion funnel?
unique number of page views at each stage of the conversion path means that a
unique user could have viewed the page several times during a single session,
but only one, the first view, was added to the funnel.
Will the conversion funnel track page views if one of the steps is a subdomain
or another domain page?
Plerdy conversion funnel tracks page traffic even if you don’t have a tracking
code installed on your subdomain.
Why is the number of page views in the Plerdy conversion funnel not equal to the
data from Google Analytics?
is because Google Analytics records all traffic on a specific page, regardless
of which page was before or after it. The conversion funnel is intended to track
the number of consecutive page views and search for problems on the website. In
this case, Plerdy records the page view only if the user has followed the
How do I create a heatmap?
a heatmap does not require any settings after installing the tracking code on
the website you want to analyze later on. The heatmap is created automatically
just after the first click on the page. All information is gathered in tables in
the admin part. You can also view the distribution of clicks on certain elements
by going to a certain page.
How do I view a heatmap?
order to analyze the heatmap, just select the period, device type, and traffic
channels in the filter and specify the page you want to analyze. In the table,
you can view collective results for the page such as clicks on links, texts,
images, and other elements. You can also view the total number of clicks that
users made on the page during the selected period in the table. For a more
detailed analysis of the heatmap, we recommend that you follow the link from the
table and view the clicks on the live page.
How do I view a heatmap for a mobile version?
To check the user behavior on the mobile version of a website, click on: 1. How to
open F12 and select a device. The page must be reloaded. 2. After the page is
reloaded, mob. is automatically selected in the Plerdy menu panel 3. Next, turn on
the report. 4. In the admin panel, the device type – “”Phone””. 5. The type of
report you want to view (heatmap, scroll map …) More info
Can I view reports for a specified period?
course! To do this, you need to select the required period in the filter and
view the corresponding data.
Why aren’t the test clicks I made before viewing the report displayed?
clicks made on the website while you are logged in to your Plerdy account will
not be collected. So that your test clicks are reflected in the admin part, go
to incognito mode in the browser or log out of your Plerdy account. If the
clicks still haven’t appeared on the page or in the admin part, check whether
your IP address isn’t blocked in the service settings.
How do I interpret the scroll map report?
Plerdy scrolling map (hot segments) is a tool that enables you to identify and
analyze the most clickable parts of a page. To generate this report, Plerdy
automatically divides the website into 5 identical parts and summarizes the
number of clicks made on each of them. Therefore, you can find one or more parts
of the website where users are most active and interact with page elements the
How do I interpret the scroll depth report?
Scroll depth is a tool that allows you to analyze the depth of viewing each page
of a site/online store by users. To generate this report, Plerdy automatically
divides a website into 10 identical parts and shows the percentage of users who
viewed (scrolled to) a certain part of the page.
How is the scroll depth report generated?
generate a report on the scroll depth, Plerdy automatically divides the website
into 10 identical parts and shows the percentage of users who viewed (scrolled
to) a certain part of the page.
How do I interpret the “Text selection” report?
Text selection is a tool that allows you to analyze user interaction with the
text on the website (selecting text with the mouse, copying it).
How is the “Cursor hover in %” report generated?
Cursor hover is a tool that allows you to analyze the depth of page scrolling,
taking into consideration the placement of the cursor on a certain part of the
What are “empty clicks” and why aren’t they recorded in Plerdy?
clicks are those clicks that were made by the user outside of certain elements
(buttons, images, text, etc.). Tracking such clicks is pointless because users
can make such clicks accidentally, or, for instance, by closing a pop-up on the
page. Thus, by tracking and analyzing “empty” clicks, you can draw false
conclusions about user behavior on the website and eventually worsen its current
usability. This is why Plerdy does not record this data.
Can I upload all clicks to a single page?
course! In this regard, you need to select the “All pages” checkbox on the
control panel on the live page and enable the heatmaps report. Please note that
this feature is available only for owners of the “Premium” service plan. It will
be useful and will display results if certain pages are built 100% identically.
In this case, not all product pages are identical, so there may be actually
slightly more data. However, there’s enough data to suggest a hypothesis and
start a more detailed in-depth analysis.
How do I interpret the “Sequence of clicks” report?
Click sequence is a tool that analyzes clicking on a page step-by-step.
Therefore, you can determine which element on the page gets the most first
How will the website design change affect heatmap reports?
will continue recording clicks after the page is redesigned, and you can
continue analyzing user behavior. Please note that all previously collected data
will be displayed in full in tables and graphs in the Plerdy admin part.
However, when you go to the live page, you will see clicks only on those
elements or groups of elements that have not been changed. All the other clicks
on the elements that were deleted will not be displayed.
How accurate are click records?
believe that the data gathered by Plerdy is 99% accurate.
Are clicks recorded on all the web-pages or only on the selected ones?
the tracking code is placed on all pages of the website, Plerdy will collect
data about user behavior from all the pages. So that a heatmap starts collecting
data no additional settings are required.
How do I tell Plerdy analyze only certain pages?
you need to analyze only specific pages, we recommend that you use Google Tag
Manager. It is in GTM that you can quickly and easily place the tracking code on
the necessary pages.
You can also assign a task to your programmer, who
will place the tracking code directly on those pages.
How much does a usability audit from the Plerdy team cost?
price of the Plerdy usability audit starts from $100 for one unique website page
template in two versions (PC and mobile). If the number of unique pages you need
to analyze is more than 10, the price will decrease.
What does the cost of a usability audit include?
cost of a usability audit includes: analyzing the sources of website traffic,
studying/analyzing user behavior, checking the conversion path, auditing the
ergonomics of the website, identifying barriers, and reporting on the identified
problems, as well as providing recommendations for solving them.
Is the cost of the service plan included in the cost of the usability audit?
The cost of the audit does not include the cost of the service plan.
Is any contract developed before payment?
course! You will discuss the details of signing the contract with your personal
How long does a usability audit last?
usability auditing by Plerdy team takes approximately 30-40 business days: –
14 calendar days – data gathering by Plerdy; – 14-21 business days – auditing
from the moment Plerdy data is collected and payment is credited. During this
time, your website will be analyzed in seven stages and a final report will be
generated with conclusions and recommendations that you can immediately
What do I get as a result of the audit completion?
conducting a usability audit, our team will send you a 40-90-page A4 report
(depending on the size of the website and the number of unique pages) with
recommendations and corrections that will help improve your website’s
performance. The report will be clearly structured and consistent, corresponding
to the stages of the audit. You will clearly see the problems and downsides of
your website in the “Hypothesis-Test-Solution” format. Our team assures that
after identifying and fixing the problems on the website: – The bounce rate
will decrease. – The time spent by users on the site will increase. – The
depth of pages scrolling will increase. – The conversion rate from landing
pages will increase to 15%. – The total conversion rate will increase to
The results may be better than those indicated above. It all depends
on the state of the website, its theme, and the availability of targeted
How do Plerdy pop-up forms work? Do they generate an HTML code that I should
insert onto the site?
that the pop-up forms start working on your website’s pages, you need just to
specify the rules according to which the pop-up should appear on the page, and
save the settings.
Can I view the data left by users in my account?
course! In this regard, go to the “List of leads” tab, “Reviews & NPS”,
“impression statistics”. Depending on what data you want to view, select the
desired pop-up and period. That’s it! All the gathered data will be displayed in
Can I export the leads collected from forms to my CRM system?
Now you can automatically export leads to the following services: MailChimp,
SendPulse, Unisender, GetResponse, eSputnik, AmoCrm, Bitrix, and Zapier, or to
an XLS file.
How do I set up a form display on the entire website at once?
The form will be displayed automatically on all pages of the website if you
specify no pages in the rules.
Can I change the position of text/buttons?
feature is currently unavailable.
Can the “Feedback” form contain a detailed response?
but this function is available only when selecting the “Emoticons” and “Score
1-10” form types.
Can I check whether the form is displayed on the website without opening it to
In this regard, select the “My IP” option in the list of IPs in the “Settings”
tab at the last step of the form configuration. Therefore, it is only you and
your employees who can see this form.
Why are the “Sent” and “CTR” table columns duplicated?
setting up a form, you can choose to let it have 2 call-to-action buttons at the
same time (for instance: “For her” and “For him”). So these columns are intended
to show data about the interaction with each of these buttons.
Is it possible to add a video to the form?
course! You can specify the video on YouTube or upload the video to the admin
Is there a possibility to display a specific form exclusively for those users
who have added an item to the shopping cart?
In this regard, you need to add the rule “Display if the specified text is in
the block” in the “Where to show” conditions, and enter a unique class or ID in
the corresponding field.
How many response options can I add to the Feedback form?
course! You can add 7 response options and 1 “own variant” to the “Custom
Why should I use the “Global rule (for all templates)” configuration type?
rule allows you to save previously configured rules for displaying or
prohibiting the display of forms on certain pages in your account for all
created templates. Keep in mind that if you create several (for instance, 3)
form templates that should appear on the same page, they will appear by
Can I use my own font for the text on the form?
This feature is currently not available on the Plerdy platform!
Why doesn’t the form appear when I visit the website?
may be explained by several reasons: 1. Your IP address is blocked in the
service; 2. You have not fulfilled all the specified execution
conditions; 3. You’ve gone to another page where the pop-up form should not
be displayed; 4. You closed this form previously when viewing it. In this
case, we recommend that you test the form from another browser in incognito
Can I set it up for users who have interacted with a specific form of
of course! In this regard, you need to specify the unique name of the virtual
page “plerdy-form-name” in the “Settings” tab in the “Virtual page views in
Google Analytics” section at the last step of the form configuration. This page
will be displayed as a separate (virtual) page in Google Analytics.
At what rate is the amount converted in the admin part with a change in
data received by the Plerdy platform is not converted but transmitted directly
from your site. Therefore, whatever currency you select the data will remain
What formula is used to determine the conversion rate of my online store?
calculate the conversion rate (CR-conversion rate) for an online store, the
following formula is used: the ratio of the number of website visitors who
carried out a purchase or other targeted action to the total number of visitors.
For instance, if your website was visited by 500 people, 35 of whom placed an
order, the conversion rate will have this value: 35 * 100/500 = 7%
What is the difference between these parameters: “Total views per session” and
“Unique views per session”?
“Total page views per session” parameter lets you know how many times users
viewed a particular page on the conversion path, while the “Unique page views
per session” parameter shows the number of unique page views per 1 session (up
to 30 minutes). Thus, you can use these two indicators to compare the total and
the unique number of page views per session and understand whether the client
came to the website for a specific product, or chose it among all the products
offered on the website.
If a user opens a page in a new tab, how will this affect the item’s “price”?
into account that no physical click was made, Plerdy won’t record this element
as a part of the conversion path. Thus, it won’t be able to display its
Why is the number of products in the Plerdy admin part not equal to the number
of products in my CRM or in the admin part of the online store?
Plerdy platform may not record a transaction for the following reasons: 1)
the page was loaded not in full. In this case, the Plerdy script won’t record
purchases; 2) there was a glitch on the Internet, the connection was
lost; 3) slow Internet connection; 4) there was a glitch in JS in the
browser; 5) something is blocking our JS script.