A frequently asked questions (FAQ)

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We currently offer five service plans: Free, Start, Business, Premium, and Enterprise. The price of the plans starts from $0 to $99+. It depends on the amount of traffic currently present on the website and the features.
Tariff plans differ in the number of: traffic for 1 day; pages you can analyze; videos that will be available for viewing; active popup forms and possible collected leads; pages available for SEO-audit and semantic analysis; subdomains available for analysis; storage time of the collected data. You can read more here - https://www.plerdy.com/pricing/
According to the service conditions, if the daily limits on the number of page views by users have been exceeded, data collection by the service automatically stops. Thus, you can analyze the collected data within the limit. Therefore, we recommend increasing your service plan for the service to continue collecting more data.
Daily limits on the number of checks are set only for viewing a heatmap on the web page for owners of the "Free" plan. Thus, you can view heatmap reports on pages a limited number of times (3). However, you can view all the other data placed in your Plerdy account an unlimited number of times. There are no restrictions on data verification for owners of paid plans.
To increase the service plan, go to the "Service plans" page in your account. In the table, please select the desired service plan, select the validity term of the plan (month/year), and pay for it. You can also reduce the plan payment in the admin part, but a part of the funds will be charged if the reduction of the service plan occurs while it's valid.
Of course! The free plan in Plerdy does not expire. So you can always use Plerdy for free.
From the moment you switch to the free plan, you can view the data collected only in a month. The rules of the free plan envisage this period of data storage.
Write a ticket about this in your account and we will help you resolve this issue quickly. If the service plan needs to be downgraded, the difference will not be refunded to the owner. If you need to upgrade the service plan, provided that the paid period has not yet started, or no more than 2 days have passed since the start date, You will be credited with fewer days of validity of the selected service plan.
To do this, go to the "Settings" page - "List of sites". This is the very page where you can view detailed information about the plan and its expiry date.
The Plerdy platform has the following payment methods available: PayPal and such Credit/Debit cards as:
American Express
Diners Club
If for certain reasons you can't use any payment method, write to us in the ticket in your account.
Payment according to the service rates will be executed automatically after the first payment in our service. All the subsequent payments will be executed according to the previously selected payment terms (month/year), and the service plan. You can independently adjust and change payment settings in your account in the section "Settings" - "Rates".
Of course! To do this, go to the "Settings" - "Service plans" page. This is the same page you can adjust by yourself and change the payment settings in your account.
Of course! For this, you need to contact your personal account manager or submit a request in the account's tickets.
Plerdy offers a lifetime "Start" plan for approved noncommercial organizations. If you want to take advantage of a higher plan, we can offer you a 50% lifetime discount on the annual payment of any tariff. To get a lifetime "Start" service plan in your Plerdy account:
1. Your organization must be recognized as an official non-commercial or charitable organization in your region.
2. You must register in the service.
3. Place the Plerdy icon on any part of the website at your discretion. However, the icon must be located on every page of the website. The Plerdy icon with a variety of color options can be found on our icon page.
4. Submit a request in your own Plerdy account's tickets.

Your application will be reviewed within 14 business days of its submission. You will be notified if your application is approved or rejected!
To do this, go to the "Settings" - "Service plans" page. This is the very page where you can view detailed information about your personal payment data and make adjustments.
To do this, you need to write in the ticket in the admin part - and we will make a full refund for the corresponding payment for the unused period.
To do this, go to the "Settings" - "Payment history" page. This is the very page where you can view the detailed information on invoices and download them.
To do this, you need to write in the ticket in the admin part - and we will issue you an invoice for the previously specified number of months and the service plan.


After successful registration, you'll be immediately offered an individually generated tracking code. Thanks to the detailed instructions posted on this page, you'll be able to install it easily. If you need to view the tracking code again or copy it, you can do it on the "List of sites" page. Opposite each website, there is: The "eye" icon, which enables viewing the tracking code and the correctness of its installation, and the "" sign, clicking on which, the tracking code is automatically downloaded to your computer in .txt format. Detailed instructions on installing the tracking code are also available on the "List of sites" page.
All data about user clicks/scrolls will automatically start being recorded after the tracking code is installed. Other tools need to be customized according to your goals and needs.
So that certain team members could analyze the behavior of website users, you need to grant them guest access. For this, go from the main menu to the page "Settings"> "Site list" in the table column "Guest access." Then, specify the team member's email address and account password, and save the changes. Therefore, the user can immediately log in to the account and start working on analyzing indicators.
Of course! For this, you need to use the "Add site" button located on the "List of sites" page.
To do so, we recommend that you go to our official website, on the "Features" page. This is the same page where you can select the appropriate type of problem currently present in your online business and find out a possible solution to this problem immediately using the Plerdy platform.
Of course! You can find detailed instructions on setting up and using the Plerdy platform on our official website in the "Instructions" section of the blog, as well as in your personal Plerdy account (the "How to use" button right on the page of a specific tool).
All reports in the Plerdy account are generated online. So, after installing the tracking code on the website and after additional settings of other tools, all the data will be generated gradually. However, you'll be able to view it immediately. You can immediately view the first results on the Dashboard page after installing the tracking code on the website and collecting the first data. The data on the Dashboard page is updated daily.
To start a qualitative analysis of user behavior on a website, the conversion funnel, and sales performance, we recommend that you wait at least 1 month. However, everything will depend on the amount of traffic per day/month and the user activity. If your website has a large amount of traffic per one day, you can analyze the data at once.
You can immediately view the first results on the Dashboard page after installing the tracking code on the website and collecting the first data. The data on the Dashboard page is updated daily.
You can check the tracking code for correct operation in the following way: go to the "Heatmaps" page in your account and see whether clicks have been recorded since the tracking code was installed.

Please note that the tracking code must not be repeated more than once on the page! Otherwise, the data won't be collected or won't be reliable.
We understand the importance of creating a platform that will not slow down the loading speed of web pages and added the defer attribute to the tracking code. This attribute prevents the browser from loading the Plerdy tracking code until the page where it is placed fully loaded. Thus, the tracking code does not affect the page loading speed because it will start only after the page is fully loaded. You can read more about the absence of a decrease in website speed here - https://www.plerdy.com/blog/plerdy-doesnt-slow-down-websites/
Of course! To track several subdomains/websites in one account, you need to go to the "User profile" page - "List of sites" and click on the "Add new site" button. You can have multiple websites in one account. When a site is added, it's immediately assigned a free rate. Thus, all data will be collected within the free rate.
If you want to track user behavior on a subdomain, you can use two options: 1. Install the tracking code for the primary domain on the subdomain pages. In this case, all the data will be summed up, and you will see the overall statistics and behavior of those users who navigate through the pages of the domain and subdomains.

The drawback of this option is that with a large amount of traffic on the subdomain, the available video session recordings may end faster. You'll also need to divide the available number of active forms for two domains, if necessary, of course. There are no other restrictions for other products.

2. Add a subdomain as an independent website. Therefore, you will need to add a unique tracking code. The disadvantage of this option is the lack of comprehensive statistics on the behavior of those users who can come from the main domain. This option is analogous to connecting another part to an existing account.
The data retention period depends on the service plan you've chosen. For a Free plan, the data retention period is 1 month. For the "Start" service plan - 3 months. For the other service plans (Business, Premium, Enterprise), the data retention period is 6 months. If you need to extend the data retention period, write to us in the ticket and we'll discuss the details with you.
Of course! Regardless of the name, platform type, and CMS, you are the owner/marketer/programmer/tech. Support for the platform and can edit the page code. In addition, you can use Plerdy to analyze user behavior. To simplify the tracking code installing step on the website, we provide detailed instructions on installing the tracking code on various platforms and CMS (via GTM or in the HTML file itself) - https://www.plerdy.com/blog/category/guide/. Thus, you can quickly and easily get started in the service by following these instructions.
Of course! The operation principle of the Plerdy platform is based on the idea that all the clicks made by users are automatically assigned to a certain element. This means you can analyze user behavior regardless of the website type and features.
For this, we recommend that you use the detailed instructions posted on our official website - https://www.plerdy.com/ru/blog/plerdy-with-google-tag-manager/
In your personal account, this point means the expiry date of the paid service plan. With the onset of this date, you will be automatically switched to the free plan. Accordingly, the last day of the paid tariff is considered to be the date in the "Paid before" table - 1 day.
There are restrictions for analyzing the heatmap directly on the page in the free service plan. You can view reports on user behavior only 3 times per one day on the live page. For example, you can check 3 reports for anyone page or view one report for any three pages within the free service plan. The data located in the admin part has no restrictions. The number of available checks will be immediately displayed on the panel, so you don't need to calculate anything yourself.
"What data do you get from customers? And where can I read the Terms of use and Privacy policy?
For this, we recommend that you familiarize yourself with the following documents: Terms of Service and Privacy Policy "
Of course! 3 emails will be sent to the email address the account was registered to (4, 2, and 1 day before the end of the tariff), which will inform you about the end of the tariff. Such emails won't be sent to the owners of accounts with a free plan, because this plan is always available.
For this, you need to submit a request in tickets in your account.
You just need to manually delete the Plerdy tracking code from your website's code. After you save your changes, the data will automatically stop being collected in your account.
For this, go to the "User profile" page and click on the "Delete account" button.
For this, you need to submit a request in tickets in your account.
Of course! Our platform in no way records personal payment details, and our managers do not see them, because all payments are executed through the Paddle service.
We recommend using the IP address blocking feature to do this. Go to the "Settings" - "Block IP" page in your account and specify one or more IP addresses that the Plerdy platform should block. Therefore, all the clicks or test purchases being made will not be recorded in the overall results.


Yes, of course! You can activate the trial period for your website for 14 days at any time.
When the trial period is activated, the "Business" plan starts at once by default. If you want to try out the Plerdy platform in the "Premium" plan, submit a request for tickets in your account.
For this, click the "Trial for 14 days" button in the top menu in your account, fill out the form and click "Activate the trial version for 14 days". From this point on, you are the owner of a statement with the "Business" service plan.
Yes, of course! Nevertheless, you can view the previously collected data for no longer than 1 month from the date of the data recording and only for the pages available for the free plan.
You can activate a trial period only once for one website.


After the Plerdy tracking code installation, SEO-Checker will automatically start collecting SEO data and analyzing pages. Such analysis will not overload your site in any way because SEO-Checker analyzes pages only when at least one click is made on them.
SEO-Checker will analyze only those pages where at least one click/day was made. If you need to study a page, not from the list, just go to it, make a few clicks, and go to the admin part. The page should automatically get into your list of pages for analysis. However, make sure that the page is allowed in robots.txt, and your IP address is not blocked for scanning.
Of course! To do this, use the "Export to Google Spreadsheet" button on the web page "SEO analysis of pages." This will allow you to upload all the collected data according to specific parameters in the filter above.
SEO-Checker will analyze the number of pages by the service plan if at least 1 click was made on them per day, and these pages are not blocked in the settings.
Thanks to the ability to integrate with Google Search Console, you get unique opportunities to analyze the quality of the semantic core. For example, you can view a list of keywords available in the Google Search Console but absent on the page, and vice versa. Therefore, you can understand whether the semantic core is selected correctly and how well the page is optimized. Apart from these features, you can view detailed reports per page from the Google Search Console in the Plerdy platform.
SEO-Checker separately shows the page's SEO settings on mobile devices and PC. We've considered that the mobile version may differ from the PC one. Subsequently, not all SEO indicators will be the same. Thanks to this feature, you will never miss critical errors on any version of your website.
In SEO-Checker, data is displayed in the before/after mode, allowing you to record changes in SEO settings on both versions of the website. Thanks to this, you can track accidental changes/deletions on the website, which may further lead to critical consequences.
On the page "SEO analysis of pages," there is a "Check" button opposite each page in the table. The button will help you check whether everything is in order after fixing an error. Click on this button and make a few clicks on the page. Then, go back to your account, reload the page, and proceed to analyze your SEO settings. When you open the popup, you can see the changed data compared to the previous one on the left.
SEO-Checker will analyze the pages of your website once a day if there is at least 1 click made on these pages during this time.

Event Tracking

Using Event Tracking in Plerdy, you can track user clicks on specific elements/groups of features. For instance, you need to understand which of the 2 menus users use most often. You set up events, and Plerdy will sum up clicks on each menu. Therefore, you can see which menu gets the most clicks.
Setting up goals/events in Plerdy is a straightforward and fast process. To set them up, follow the instructions on the "Setting goals/events" page. The advantage of setting up goals in Plerdy is the ability to: 1. transfer them to Google Analytics immediately, without any additional settings; 2. track more information and user actions. The instructions are available at this link - https://www.plerdy.com/blog/heatmap-events-tracking-guide/
You can view the results of the setup events at once in your Plerdy account on the "Goals/Events" page and in Google Analytics if this option has been selected when configuring the events.
Of course! For this, put a checkmark next to "Add ga event" on the "Setting goals/events" page just opposite the class or id field - and all your events will be automatically transferred to your Google Analytics account.
No. Suppose you selected the "Send the event to Google Analytics" option during installation. In that case, you can view the performance of the configured events in Google Analytics in the section "Behavior "> "Events"> "Top Events."
Of course, the knowledge of HTML wouldn't go amiss if you want to track more globally. Nevertheless, our instructions on the goal settings page in layman's terms and by way of example demonstrate how to configure events without knowledge of HTML.
In the free plan, you can set up only 1 event. However, the conditions of the event, the name, and other additional parameters can be modified and deleted.
Of course! For this, select one or more types of traffic/devices in the filter placed on the "Goals/Events" page and start analyzing them.
After deleting a goal, the collected data is not deleted in any way. This data will simply not be displayed in your account. If you need to review this data, create this goal/event again, and by doing so the data will be available for analysis.
Yes, provided that this element has the same class/id that tracking was configured for on all pages.
After setting up any goal, you can immediately view the results for the previous period (from the moment of the tracking code installed on the website). This will work out provided this element or group of factors was present on the website or if this class/id was previously used for other elements.

Video Sessions

To start collecting video recordings of your site users, you need to add the pages you want to track. To do this, on the "Video Sessions" page, on the "Add Pages" tab in the filter, enter a full or partial link to the page, and save your settings. After adding pages, you will see a list of them in the table on the left, and you will be able to manage them: start or end tracking or remove the page from the tracking list.
Recording video sessions enable you to view the only generally available information, such as country/city, screen resolution, operating system, and browser type.
Of course! There is an arrow in the table opposite each video; When you click on it, you will be offered to copy the link to this video and open access to it in the popup so that everyone who has this link can view the video.
There are no restrictions on the number of pages tracked in any service plan. You can add any number of pages.
Only 100 videos are available for recording in the free plan. That being said, after watching the videos, you can delete them, and, thus, the Plerdy platform will start re-recording videos.
The retention period for video recordings of user behavior is equal to the storage time for other data collected in the account. For a free plan, the data retention period is 1 month. For the "Start" service plan - 3 months. For the other service plans (Business, Premium, Enterprise), the data retention period is 6 months.
There are no restrictions on viewing videos. You can view all collected records several times per day)
Of course! In this regard, specify a partial page link and save the settings. Videos will be recorded automatically if this condition is met.
The video recording of the user behavior starts immediately after the page is loaded and ends after 30 minutes of inactivity on the website. Each page view, click, and transaction tracked during this period of activity is a separate video.
Of course! You can view user behavior video recordings from one or more devices (PC, Phone, Tablet)/traffic sources. Select the desired type of device/traffic source and start viewing video session recordings.
You can either do nothing or remove the previously collected videos. This is the only way the Plerdy platform will start recording videos again.
There are no restrictions on the type or content of pages. Track and record video sessions of users on pages that are important to you.
Yes! You don't have to worry about confidential information since all the information in the video with the personal data provided by a user (fields, search) is not recorded or saved, and it is replaced with asterisks in the video.
Many such videos may mean that the user left the page without waiting for the page to load or immediately went to another page.
Usually, ads occur on the site due to an iframe. However, the iframe container has access protection, so you can't see what's inside, and you can't record it.
Of course! To do this, use the filter in the "List of video sessions" or "List of video sessions groups" tabs in the table. You can filter by such actions as cursor movement, page scrolling, clicks, and keyboard input.
There are several reasons for displaying this message:
1) the page was loaded, not in full. In this case, the Plerdy tracking code won't record videos;
2) there was a glitch on the Internet; the connection was lost;
3) slow Internet connection;
4) there was a glitch in JS in the browser;
5) something is blocking our JS script.
Of course! In this regard, add "/" in the "Part of URL" field in the settings and save the settings. Then, the Plerdy platform will automatically start recording videos on all pages of the website.

Conversion Funnels

To create the first conversion funnel, go to the "Conversion funnel settings" page, enter the name of the funnel in the field, add the required number of steps, their names, links (full or partial), and click “Create”.
Plerdy uses page views to generate a conversion funnel. Apart from the total number of page views, you can view a unique number of page views at each stage of the conversion path. The unique number of page views at each stage of the conversion path means that a unique user could have viewed the page several times during a single session, but only one, the first view, was added to the funnel.
To do this, go to the "Conversion funnels" page, select the appropriate one, and wait for all the data to load. At the bottom, you can view the number of lost page views in quantitative and percentage terms under each stage of the conversion path.
Conversion funnel data will be collected gradually from the moment you save your settings. Accordingly, you can view the first results as soon as the user visits the page of the first stage of the conversion funnel.
This means that no user has moved from this conversion stage to the next one.
Plerdy allows users to visit as many other pages as they want, but page views in the conversion funnel are counted only when they visit these pages in a strict sequence. For example, the following conversion funnel is configured: P1 > P2 > P3 > P4. Under these conditions, P1 > any other page/s> P2 > any other page/s > P3 > some other page/s > P4, the conversion funnel will be followed, and all page traffic will be recorded. However, if the user's clicks are as follows: P1 > any other page/s > P3 > any other page/s > P2 > some other page/s > P4, the conversion funnel will not count all subsequent page clicks after P1, because the sequence is not followed.
The percentage and number of lost views is calculated for each conversion funnel stage in the following way: (the number of the lost views that were not passed to the next stage of the funnel * 100%) / total page views of the same funnel stage. Thus, there are cases when the percentage and number of lost views may increase to the last stage of the funnel.
Plerdy allows you to view all data as soon as you complete and save your settings.
The unique number of page views at each stage of the conversion path means that a unique user could have viewed the page several times during a single session, but only one, the first view, was added to the funnel.
The Plerdy conversion funnel tracks page traffic even if you don't have a tracking code installed on your subdomain.
This is because Google Analytics records all traffic on a specific page, regardless of which page was before or after it. The conversion funnel is intended to track the number of consecutive page views and search for problems on the website. In this case, Plerdy records the page view only if the user has followed the specified sequence.

Heatmap reports

Creating a heatmap does not require any settings after installing the tracking code on the website you want to analyze later. The heatmap is created automatically just after the first click on the page. All information is gathered in tables in the admin part. You can also view the distribution of clicks on some aspects by going to a specific page.
In order to analyze the heatmap, just select the period, device type, and traffic channels in the filter and specify the page you want to analyze. In the table, you can view collective results for the page such as clicks on links, texts, images, and other elements. You can also view the total number of clicks that users made on the page during the selected period in the table. For a more detailed analysis of the heatmap, we recommend that you follow the link from the table and view the clicks on the live page.
To check the user behavior on the mobile version of a website, click on: 1. How to open F12 and select a device. The page must be reloaded. 2. After the page is reloaded, mob. is automatically selected in the Plerdy menu panel 3. Next, turn on the report. 4. In the admin panel, the device type - ""Phone"". 5. The type of report you want to view (heatmap, scroll map ...) More info
Of course! To do this, you need to select the required period in the filter and view the corresponding data.
The clicks made on the website while you are logged in to your Plerdy account will not be collected. So that your test clicks are reflected in the admin part, go to incognito mode in the browser or log out of your Plerdy account. If the clicks still haven't appeared on the page or in the admin part, check whether your IP address isn't blocked in the service settings.
The Plerdy scrolling map (hot segments) is a tool that enables you to identify and analyze the most clickable parts of a page. To generate this report, Plerdy automatically divides the website into 5 identical parts and summarizes the number of clicks made on each of them. Therefore, you can find one or more parts of the website where users are most active and interact with page elements the most.
Plerdy Scroll depth is a tool that allows you to analyze the depth of viewing each page of a site/online store by users. To generate this report, Plerdy automatically divides a website into 10 identical parts and shows the percentage of users who viewed (scrolled to) a certain part of the page.
To generate a report on the scroll depth, Plerdy automatically divides the website into 10 identical parts and shows the percentage of users who viewed (scrolled to) a certain part of the page.
Plerdy Text selection is a tool that allows you to analyze user interaction with the text on the website (selecting text with the mouse, copying it).
Plerdy Cursor hover is a tool that allows you to analyze the depth of page scrolling, taking into consideration the placement of the cursor on a certain part of the page.
"Empty" clicks are those clicks that the user made outside of certain elements (buttons, images, text, etc.). Tracking such clicks is pointless because users can make such clicks accidentally or, for instance, by closing a pop-up on the page. Thus, by monitoring and analyzing "empty" clicks, you can draw false conclusions about user behavior on the website and eventually worsen its current usability. This is why Plerdy does not record this data.
Of course! In this regard, you need to select the "All pages" checkbox on the control panel on the live page and enable the heatmaps to report. Please note that this feature is available only for the "Premium" service plan owners. Nevertheless, it will be useful and will display results if certain pages are built 100% identically. In this case, not all product pages are identical, so there may be slightly more data. However, there's enough data to suggest a hypothesis and start a more detailed, in-depth analysis.
Plerdy Click sequence is a tool that analyzes clicking on a page step-by-step. Therefore, you can determine which element on the page gets the most first clicks.
Plerdy will continue recording clicks after the page is redesigned, and you can continue analyzing user behavior. Please note that all previously collected data will be displayed in full in tables and graphs in the Plerdy admin part. However, when you go to the live page, you will see clicks only on those elements or groups of elements that have not been changed. All the other clicks on the elements that were deleted will not be displayed.
We believe that the data gathered by Plerdy is 99% accurate.
If the tracking code is placed on all website pages, Plerdy will collect data about user behavior from all the pages. So that a heatmap starts collecting data, no additional settings are required.
If you need to analyze only specific pages, we recommend that you use Google Tag Manager. It is in GTM that you can quickly and easily place the tracking code on the necessary pages.

You can also assign a task to your programmer, who will place the tracking code directly on those pages.

Pop-up forms

So that the pop-up forms start working on your website's pages, you need just to specify the rules according to which the pop-up should appear on the page, and save the settings.
Of course! In this regard, go to the "List of leads" tab, "Reviews & NPS", "impression statistics". Depending on what data you want to view, select the desired pop-up and period. That's it! All the gathered data will be displayed in the account.
Yes.! You can automatically export leads to the following services: MailChimp, SendPulse, Unisender, GetResponse, eSputnik, AmoCrm, Bitrix, and Zapier, or to an XLS file.
Yes! The form will be displayed automatically on.” all website pages if you specify no pages in the rules.
This feature is currently unavailable.
Of course! You can add 7 response options and 1 "Custom voting", "Rating 1-10" and "Smiles" form.
Yes. In this regard, select the "My IP" option in the list of IPs in the "Settings" tab at the last step of the form configuration. Therefore, only you and your employees can see this form.
During setting up a form, you can choose to let it have 2 call-to-action buttons at the same time (for instance: "For her" and "For him"). So these columns are intended to show data about the interaction with each of these buttons.
Of course! You can specify the video on YouTube or upload the video to the admin part.
Yes. In this regard, you need to add the rule "Display if the specified text is in the block" in the "Where to show" conditions and enter a unique class or ID in the corresponding field.
Of course! You can add 7 response options and 1 "own variant" to the "Custom survey" form.
This rule allows you to save previously configured rules for displaying or prohibiting forms on specific pages in your account for all created templates. Keep in mind that if you make several (for instance, 3) form templates that should appear on the same page, they will appear by turns.
No! This feature is currently not available on the Plerdy platform!
Several reasons may explain it:
1. Your IP address is blocked in the service;
2. You have not fulfilled all the specified execution conditions;
3. You've gone to another page where the pop-up form should not be displayed;
4. You closed this form previously when viewing it. In this case, we recommend that you test the form from another browser in incognito mode.
Yes, of course! In this regard, you need to specify the unique name of the virtual page "plerdy-form-name" in the "Settings" tab in the "Virtual page views in Google Analytics" section at the last step of the form configuration. This page will be displayed as a separate (virtual) page in Google Analytics.

Sales Performance

The data received by the Plerdy platform is not converted but transmitted directly from your site. Therefore, whatever currency you select the data will remain unchanged.
To calculate the conversion rate (CR-conversion rate) for an online store, the following formula is used: the ratio of the number of website visitors who carried out a purchase or other targeted action to the total number of visitors. For instance, if 500 people visited your website, 35 of whom placed an order, the conversion rate will have this value:
35 * 100/500 = 7%
The "Total page views per session" parameter lets you know how many times users viewed a particular page on the conversion path. In contrast, the "Unique page views per session" parameter shows the number of unique page views per 1 session (up to 30 minutes). Thus, you can use these two indicators to compare the total and the unique number of page views per session and understand whether the client came to the website for a specific product or chose it among all the products offered on the website.
Considering that no physical click was made, Plerdy won't record this element as a part of the conversion path. Thus, it won't be able to display its "price."
The Plerdy platform may not record a transaction for the following reasons:
1) the page was loaded, not in full. In this case, the Plerdy tracking code won't record purchases;
2) there was a glitch on the Internet; the connection was lost;
3) slow Internet connection;
4) there was a glitch in JS in the browser;
5) something is blocking our JS script.
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