Plerdy FAQ – Answers To Common Questions

Follow the steps provided during account creation to add the tracking code. For instructions, go to Plerdy > Settings > List of Websites. Add the code to all pages before the closing </body> tag, or install it with Google Tag Manager, the Shopify app or the WordPress plugin.

The instructions can show these types of code:
Main Tracking Code: Collects all user behavior data, SEO, triggers popups, etc.
A/B Testing Code: If your instructions include a separate A/B Testing code, add it along with the main code.
E-commerce Tracking: For e-commerce sites, add this code to the "Thank You" page. Examples can be found at Plerdy E-commerce Tracking.

Open the Check installation window in your Plerdy account and use Re-check to see whether the code is found on your site. You can also test it manually: open your website in Chrome Incognito mode and click on some text. These clicks should automatically be recorded and displayed in the Plerdy dashboard under Heatmaps. Make sure to select the current date in the calendar. If you do not see any recorded clicks, investigate potential reasons for this issue by referring to Why Plerdy Script Doesn't Work.

Clicks start recording immediately until the daily limit is reached. Other tools require additional setup, following the checklist in your Plerdy account.

Open guest access to each site separately. Go to Settings > List of websites, add the guest's email and grant access to the site. The guest receives an invitation email. The link in it leads to sign-in, or to registration if the guest has no Plerdy account yet, and access is activated after that. The number of guests is not limited.

If you have subdomains (e.g., de.site.com) and a main domain (e.g., www.site.com), all data will be in one account. This is especially useful for analyzing a single user session. Add the Plerdy tracking code to your subdomain, the same one used on the main site.

Yes. Add the same tracking code used on the main site to other domains. Then, add these sites in Plerdy > Settings > Cross-domain tracking. All domains will appear in the reports of the main account.

If you have multiple sites and some are no longer needed, you can delete them from the table in Settings > List of website. If there's only one site in the table, you cannot delete it but can replace it with another domain.

You can replace a site and delete the old domain's data by following Settings > List of website.

You can change the time zone for each site separately in the table by following Settings > List of website.

Yes. On all paid plans you can connect Plerdy to Claude, ChatGPT and other AI assistants through AI Connectors (MCP) in your account settings and ask about your traffic, lost revenue, errors and A/B tests in plain words. Each plan includes a daily number of AI requests: from 100 on Startup to 5,000 on Enterprise 3. Access is read-only. One AI request is one call your AI assistant makes to your Plerdy data, so a single question can use several requests. The counter resets every day.

Open Reports & alerts in your Plerdy account and choose which reports and alerts you want to receive by email. Plerdy can also send notifications to Telegram and through webhooks.

Site Errors records the errors visitors run into on your pages, so you can find and fix them. The number of top errors and how long they are kept depend on your plan, for example the top 5 errors for 15 days on Startup. Learn more about error tracking.

No, your site has no load during SEO audit data collection. It's a 0% load process because it doesn't launch a bot on your site but scans when a user first clicks on the site.

Data is collected daily, provided there's at least one click on the page.

Open Google Search Console in the SEO section of your Plerdy account and sign in with the Google account that has access to your site. After that, Plerdy shows your search data next to your pages.

The SERP Checker analyzes a single URL for the keywords you choose. Add your page and keywords, then compare your page with the pages that rank in the search results.

Only the pages you enabled in Detect pages for tracking are added to the event report. Enable the ones you need, and they will appear in the event report automatically.

Open Session Replay and go to Set up. Add the necessary pages or enable recording for all site pages. On the Who & when tab, add rules for countries or user groups and set how many recordings to keep per day. The more specific the rules, the fewer recordings will be made. Therefore, more relaxed rules should be recommended.

The simplest way is to add a rule for automatic deletion in the Session Replay setup. To remove a single recording, open it and choose Delete in the session menu.

If the HTML element is an iframe, canvas, or similar, clicks and other events are not recorded, as these elements block content access. In the replay, such an element appears as a light grey hatched block labeled with its tag.

It's a session identifier for users. You can replace it with any identifier needed for analysis, like an ID from your CRM. For more information, visit Plerdy Custom User ID.

These data are automatically blocked and not recorded or displayed in the recording. If you need to see what users enter, follow the instructions at Plerdy Input Field Recording.

Check if the tracking code is added to the site. The session will not be recorded if a user has activated something like Plerdy Do Not Track. A browser plugin can also trigger this.

Plerdy reproduces all the user's steps on the site, showing all URLs. This is helpful when analyzing many sessions to find and review the required page quickly. For SPA sites, it will appear as one URL without page switching. Enable this in Settings > URL&SPA.

Creating your first conversion funnel in Plerdy involves identifying the initial page as your target or entry page and then mapping out the steps a potential customer would follow. For instance, you might start with https://supershop.com/category as the exact URL, followed by pages containing /products/, /cart/, /checkout/, and /thanks/. Ensuring that no step is repeated in another part of the funnel is crucial. To verify that each step is correctly recorded, go through the entire funnel in Chrome Incognito mode. This method allows you to check the funnel's effectiveness and ensure all necessary tracking is in place.

Ensure that the tracking code is added on all pages at each step of the funnel. Also, verify if the URLs in each step have been correctly added.

A/B testing is included in every plan, including Free, and the number of tests is not limited. Learn more about A/B testing in Plerdy.

Open the test in A/B testing and press Stop test. Confirm the action in the window that appears.

After adding the tracking code, the most popular pages are enabled automatically. To add or remove pages, open Detect pages for tracking. Clicks are continuously recorded based on your selected package. Find the report in Heatmaps, select the period, and open the page report in the table below.

Check the selected period; perhaps more clicks occur on mobile. Open the Plerdy mobile device panel and follow the instructions. Sometimes, it might be too soon to see significant data.

If your site has many dynamic elements like popups, sliders, menus, etc., that's where users click more. Open the required element and activate the switch on the Plerdy panel menu.

Add something to your cart, then open the report by going to Plerdy > Heatmaps and open the cart report in the table below. Clicks on the cart page will appear.

If the HTML element is an iframe, canvas, or similar, clicks are not recorded as these elements block content access.

If there's no Plerdy menu panel after clicking in the table at Plerdy > Heatmaps, check for these issues: The tracking code might be missing, or the referrer is blocked. Check your browser's inspector > Console and enter document.referrer. Consult your website developer if needed.

If you've seen the popup once and closed it, it won't show again. Test the popup form in Chrome Incognito. Also, check the conditions set for the popup to appear; it might require specific actions to trigger.

Open the relevant URL of your site in Chrome Incognito and perform the rules you've set. If the popup form doesn't appear, check if the tracking code is added to the site.

Yes. Besides regular pop-ups, the form builder includes surveys, Net Promoter Score (NPS) forms and a Wheel of Fortune. Learn more about the feedback tool.

The data from GA4 and Plerdy are different. GA4 shows only numbers related to purchases, whereas Plerdy reveals which website elements users clicked on before making a purchase. This allows for a precise analysis of which site elements influence sales.

The Plerdy platform may not record a purchase for the following reasons:
1) the page was not fully loaded. In this case, the Plerdy tracking code will not record the purchase;
2) there was an Internet failure; the connection was lost;
3) slow internet connection;
4) there was a JS failure in the browser;
5) something is blocking the Plerdy JS script.

Open Traffic Value (Lost Revenue Finder) in your Plerdy account. It shows which pages and traffic sources lose revenue, and the AI page analysis explains what to fix. Learn more about Traffic Value.