Hotjar vs. Crazy egg

Plerdy, Hotjar, and Crazy Egg are among the most popular solutions for website analysis and customer behavior tracking. Even though they have a lot in common, there are some unique capabilities. For example, Plerdy allows tracking adaptive layout and is more cost-effective. Find a detailed comparison in the table below.

4.9/5
4.7/5
4.95/5

Heatmaps

Hotjar

Crazy egg

Plerdy

Real-time website tracking
Dynamic elements
Custom user groups
Testing first clicks
Accurate mobile analytics
Deeper segmentation
Segmentation by traffic channels
Adaptive layout and show data
Correct data after website design changes
Hide empty clicks
Sequence of clicks
Users did not go to another page
Detect what website elements are the least effective
Find out which part of the page is making users leave

PopUps forms

Hotjar

Crazy egg

Plerdy

Ready to use templates
Reports about leads
Statistics about how do people interact with a form
Display a popup to specific trigger
API integrations with (Mailchimp, Zapier, Cliclup, Intercom, Hubspot and etc.)
Video popup
Integrations virtual pageviews Google Analytics UA & events GA 4
Decrease eCommerce cart abandonment
Over 20 display rules

Feedbacks & NPS

Hotjar

Crazy egg

Plerdy

Surveys
Visual feedback (Emoji)
Net Promoter Score

Session recording

Hotjar

Crazy egg

Plerdy

Replay video about user behavior
Custom events and more setting
Timeline recording with pages and time
Filter by traffic channels
Analyze individual user groups
Analyze mobile and desktop website versions separately
Easily share video links
Automatically delete old videos
Rage clicks

Conversion Funnels

Hotjar

Crazy egg

Plerdy

Analyze funnels by devices and traffic channels
Track unique pageviews and drop-offs on every stage

SEO-checker

Hotjar

Crazy egg

Plerdy

Automatics SEO audits
SEO mistakes in semantics
Comparison of duplicates of the main meta tags
Data about mobile-first index
SEO heath score
HTML page source
Historical data for 30 days
Semrush backlink analysis
Export your data to Google Spreadsheets

Google Search Console integration

Hotjar

Crazy egg

Plerdy

Tips on missed keywords
Segmentation of URL data, automatically added to the search
Analysis of keywords in the title
Search for insights (impressions, clicks, positions and CTR)
Adding tags

Event / Goals Tracking

Hotjar

Crazy egg

Plerdy

Configure events using a class or item ID
Automatically add up different events from a specific website page
Transfer to Google Analytics

Sales perfomance

Hotjar

Crazy egg

Plerdy

Elements do customers interact with before making a purchase
Find out what don't affect sales at all
E-commerce conversion analysis
Each element is assigned a price
Analyze the impact of website elements on sales by traffic channel and device

Macro conversion

Hotjar

Crazy egg

Plerdy

Items that customers interact with before ordering

Other settings

Hotjar

Crazy egg

Plerdy

Cross-domain tracking
Sub-domain tracking
Email and Slack reports
Launch A/B Tests with Google Optimize Integration capabilities
Supports SPA sites
GDPR & CCPA compliance

Pricing

Hotjar

Crazy egg

Plerdy

Entry Level Price
Free 35 Daily sessions $29/month Free
Free Trial
Start, month
Observe Plus €32 Standard $49 Start $98
Business, month
Observe Business Starting at €80 Plus $99 Business $198
Enterprise, month

Comparison

Let's compare Hotjar and Crazy Egg and choose what will suit your company better!

Hotjar: User Experience

Hotjar is one of the most widespread usability testing and behavioral analytics services. It mainly provides four options: heat maps, visitor records, surveys, and incoming reviews. Together, these four products help you test your app's or website's usability, providing useful behavioral analytics. 

Pros:

  • Powerful targeting.
  • Supported on different screen and device types.
  • Free plan to start and $39/month for Plus.
  • Has an unlimited number of answers for each feature.

Drawbacks:

  • There is no support for remote usability testing like other tools.

There are plenty of satisfied user reviews, which is also an argument in favor of Hotjar.

Crazy Egg: User Experience

Crazy Egg is another popular usability testing and website optimization tool that offers many features similar to Hotjar. Five sub-products are offered: Heatmaps, Recordings, Snapshots, A/B testing, and an editor.

Here are the Crazy Egg pros:

  • There are 30-day trials, which is pretty convenient.
  • Allows you to track the traffic of an advertising campaign, unlike many.
  • The price for the basic plan is $24 per month.
  • One can add numerous team members for free.

Minuses are also present:

  • There is no free plan to get started, unlike Hotjar.

There are mostly positive Crazy Egg reviews, so your user experience will likely be positive as well.

About Hotjar

Hotjar is the perfect solution for you. Hotjar provides visual insights into websites, helping businesses and experts understand their visitors better. With Hotjar, you can observe how users interact with your website using its heatmap feature. For example, you can see how far they scroll, what buttons they click, and which part of the content they are interested in.

Hotjar also offers a free forever plan, which can be upgraded anytime. It is GDPR and CCPA-ready, and 56,549 users signed up last month. 1,148,546 websites trust Hotjar in 180+ countries.

The tool is easy to use and has three features: Heatmaps, Feedback, and Surveys. The Heatmap feature helps you find out what's hot and what's not, giving you an at-a-glance overview of how people interact with a page. The Feedback feature collects live feedback, bringing customers into the discussion. Finally, the Surveys feature connects with your visitors directly, allowing you to make changes that matter.

Hotjar integrates with many platforms, including Google Analytics, Slack, Zapier, and more, making connecting with your customers easier. The tool helps you uncover opportunities for optimization, identify high-impact changes, and prioritize changes that matter.

Hotjar has received great client reviews, including Invision, Reed.co.uk, and Hubspot Academy. They love how Hotjar helps them understand their users better, boost their conversion rate, and optimize their user experience.

Hotjar's core values include the following:

  • Putting customers first.
  • Working with respect.
  • Building trust with transparency.
  • Challenging themselves to grow.
  • Being bold and moving fast.

It's no wonder why Hotjar is such a great tool for businesses, specialists, and experts looking to optimize their websites and better understand their visitors.

About Crazy Egg

Crazy Egg is a powerful website optimization tool that helps businesses improve what's working on their website, fix what isn't, and test new ideas. With over 300,000 websites using Crazy Egg, it's clear that this tool is trusted by many website specialists, experts, and businesses. Crazy Egg offers a range of features, including Heatmaps, Recordings, Surveys, Errors, A/B Testing, and Traffic Analysis.

One of the most significant benefits of Crazy Egg is that it allows businesses to understand their customer journey with Snapshots, Heatmaps, and Recordings. Using visual reports and individual session recordings, businesses can get to know their website visitors, where they're coming from, navigating to, and where they're getting stuck. With this information, businesses can confidently make design changes, resulting in increased conversions, sales, and page views.

Crazy Egg also allows businesses to identify and fix issues on their website as they happen with their Errors Tracking feature. By watching recordings of the errors, businesses can see how many customers are impacted and get detailed information to help triage and resolve errors quickly.

Furthermore, Crazy Egg offers a Surveys feature that allows businesses to get direct feedback from their customers and website visitors. By asking targeted questions, businesses can get valuable real-time insights and improve their existing products or features from direct customer feedback.

With Crazy Egg, businesses can also compare and analyze traffic sources by channel to get a clearer picture of their traffic sources and marketing channels' performance. By comparing traffic against each site page, businesses can see where one channel excels, and another might need improvement.

In conclusion, Crazy Egg is an excellent tool for small businesses, ecommerce/retail, digital agencies, and education companies that want to reach their website goals faster. With their easy setup, integrations with popular services like Shopify and WordPress, and free 30-day trial, Crazy Egg is a must-try tool for businesses looking to improve their website.

Comparison of Hotjar and Crazy Egg

If you're wondering which is the better tool for your website, Hotjar or Crazy Egg, we've done some research to help you decide. Hotjar has a rating of 4.3/5 stars with 273 reviews, while Crazy Egg has a rating of 4.2/5 stars with 101 reviews. Hotjar is more user-friendly than Crazy Egg, according to reviews. Hotjar meets business needs better than Crazy Egg, but for ongoing product support, Hotjar is the preferred option. Hotjar's future product updates and roadmaps are more attractive to users than Crazy Egg's. Hotjar's entry-level price is free, with 35 daily sessions, while Crazy Egg's entry-level price is $29/month. Hotjar's range of capabilities is impressive and includes feedback analytics, digital experience monitoring, product analytics, user research, software testing, survey, digital analytics, and e-commerce analytics. Hotjar is great for those who need help understanding analytics and user behavior. Crazy Egg, on the other hand, offers a confetti report, mobile support, and scroll maps, with pricing between $29/month to $189/month billed annually. HotJar costs between $89/month and $589/month. Hotjar is more expensive than Crazy Egg, but users appreciate the variety of capabilities that Hotjar offers. Both have pros and cons, so it's important to test both to determine which is best suited for your website.

Here’s what users say:

It’s amazing. The UI/UX may be confusing at the beginning, but after testing, I can say Plerdy is the best heatmap (Yes, even better than Crazy Egg).

GoodDeal_1991

I like many things about the Plerdy tool. First of all, it’s easy to use. 5 minutes to complete the setup, and you are up and running

Matt W President