Hotjar vs. Crazy egg

Hotjar: User Experience

Hotjar is one of the most widespread usability testing and behavioral analytics services. It mainly provides four options: heat maps, visitor records, surveys, and incoming reviews. Together, these four products help you test your app's or website's usability, providing useful behavioral analytics. 

Pros:

• Powerful targeting.
• Supported on different screen and device types.
• Free plan to start and $39/month for Plus.
• Has an unlimited number of answers for each feature.

Drawbacks:

• There is no support for remote usability testing like other tools.

There are plenty of satisfied user reviews, which is also an argument in favor of Hotjar.

Crazy Egg: User Experience

Crazy Egg is another popular usability testing and website optimization tool that offers many features similar to Hotjar. Five sub-products are offered: Heatmaps, Recordings, Snapshots, A/B testing, and an editor.

Here are the Crazy Egg pros:

• There are 30-day trials, which is pretty convenient.
• Allows you to track the traffic of an advertising campaign, unlike many.
• The price for the basic plan is $24 per month.
• One can add numerous team members for free.

Minuses are also present:

• There is no free plan to get started, unlike Hotjar.

There are mostly positive Crazy Egg reviews, so your user experience will likely be positive as well.

About Hotjar

Hotjar is the perfect solution for you. Hotjar provides visual insights into websites, helping businesses and experts understand their visitors better. With Hotjar, you can observe how users interact with your website using its heatmap feature. For example, you can see how far they scroll, what buttons they click, and which part of the content they are interested in.

Hotjar also offers a free forever plan, which can be upgraded anytime. It is GDPR and CCPA-ready, and 56,549 users signed up last month. 1,148,546 websites trust Hotjar in 180+ countries.

The tool is easy to use and has three features: Heatmaps, Feedback, and Surveys. The Heatmap feature helps you find out what's hot and what's not, giving you an at-a-glance overview of how people interact with a page. The Feedback feature collects live feedback, bringing customers into the discussion. Finally, the Surveys feature connects with your visitors directly, allowing you to make changes that matter.

Hotjar integrates with many platforms, including Google Analytics, Slack, Zapier, and more, making connecting with your customers easier. The tool helps you uncover opportunities for optimization, identify high-impact changes, and prioritize changes that matter.

Hotjar has received great client reviews, including Invision, Reed.co.uk, and Hubspot Academy. They love how Hotjar helps them understand their users better, boost their conversion rate, and optimize their user experience.

Hotjar's core values include the following:

• Putting customers first.
• Working with respect.
• Building trust with transparency.
• Challenging themselves to grow.
• Being bold and moving fast.

It's no wonder why Hotjar is such a great tool for businesses, specialists, and experts looking to optimize their websites and better understand their visitors.

About Crazy Egg

Crazy Egg is a powerful website optimization tool that helps businesses improve what's working on their website, fix what isn't, and test new ideas. With over 300,000 websites using Crazy Egg, it's clear that this tool is trusted by many website specialists, experts, and businesses. Crazy Egg offers a range of features, including Heatmaps, Recordings, Surveys, Errors, A/B Testing, and Traffic Analysis.

One of the most significant benefits of Crazy Egg is that it allows businesses to understand their customer journey with Snapshots, Heatmaps, and Recordings. Using visual reports and individual session recordings, businesses can get to know their website visitors, where they're coming from, navigating to, and where they're getting stuck. With this information, businesses can confidently make design changes, resulting in increased conversions, sales, and page views.

Crazy Egg also allows businesses to identify and fix issues on their website as they happen with their Errors Tracking feature. By watching recordings of the errors, businesses can see how many customers are impacted and get detailed information to help triage and resolve errors quickly.

Furthermore, Crazy Egg offers a Surveys feature that allows businesses to get direct feedback from their customers and website visitors. By asking targeted questions, businesses can get valuable real-time insights and improve their existing products or features from direct customer feedback.

With Crazy Egg, businesses can also compare and analyze traffic sources by channel to get a clearer picture of their traffic sources and marketing channels' performance. By comparing traffic against each site page, businesses can see where one channel excels, and another might need improvement.

In conclusion, Crazy Egg is an excellent tool for small businesses, ecommerce/retail, digital agencies, and education companies that want to reach their website goals faster. With their easy setup, integrations with popular services like Shopify and WordPress, and free 30-day trial, Crazy Egg is a must-try tool for businesses looking to improve their website.