Website Feedback Tool

Most surveys fail because they’re shown to everyone at random. That produces noisy data and annoys visitors.
Plerdy helps you collect cleaner insights with:

• Advanced display rules (show based on scroll, click, exit intent, page behavior)
• Audience segmentation (don’t mix first-time visitors with loyal customers)
• No-code survey editing (change questions, add custom fields, adjust styling)

Not all feedback should be treated the same. After running NPS, you can group respondents into:

• Detractors (0–6): unhappy users who often signal trust issues or friction
• Passives (7–8): satisfied but not loyal — easy to lose after one bad experience
• Promoters (9–10): loyal users who love the product and can drive referrals

The real value: you can identify what each group needs and optimize your site without blindly changing everything.

Here are feedback setups that produce clear actions:

• Exit feedback on key pages: “What stopped you today?”
• Checkout effort check (CES): “How easy was checkout?”
• Pricing clarity (CSAT): “Is anything unclear about plans or next steps?”
• Post-purchase NPS: “Would you recommend us?” + “Why?”
• Change validation: after redesign, ask “Is this easier than before?”