14 Best Session Recording Software Tools

Andrew Chornyy - 001
Andrew Chornyy

CEO Plerdy — expert in SEO&CRO with over 14 years of experience.

User Experience (UX)

Discover the top session recording tools! This article reveals the best software for tracking user behavior and enhancing website performance.

Track your users’ website journey with website session recording software. Analyze and fix issues for an optimized user experience. Gain crucial insights into user interactions and uncover usability issues with user session recording tools.

Let’s explore the best session recording solutions available today. Dive into our curated list of essential software.

Benefits of Using Web Session Recording Tools

Session recording gives businesses valuable insights into their website users’ behavior, allowing them to understand and optimize their user experience (UX). User session recording tools help identify opportunities for actionable improvements in customer service, marketing campaigns (SEO, Google Ads, Facebook Ads, etc.), website development, and more. So, what can you get from such recordings?

  • Session recordings help UX specialists quickly identify successful website areas and areas needing improvement.
  • Track user behavior with session recording tools to inform your optimization strategies. With this recorded data, the users of these recording tools can tailor their website for better conversions and boost website engagement and satisfaction.
  • Detect and address website performance and UX issues early with session recording tools. Thus, the records allow them to make the necessary changes to improve user experience and prevent potential revenue loss.

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To illustrate how session recording tools work, I’ll enlist three websites that benefit from the Plerdy Video Session recording tool.

  • Plerdy’s video session recording analysis gives an in-depth view of website user behavior and engagement. For example, daybydaycrm.com has used this recording software to understand how visitors interact with their website by tracking their actions, such as clicking a link or filling out a form, through video recordings. The recorded data has helped them identify trends in user behavior and optimize the website for better performance.
  • Session recording also helps pro-street.dk detect usability issues on their website. This session recording tool shows screens taking too long to load, where visitors are getting stuck or having difficulty navigating, and what page elements they ignore. By resolving the issues uncovered in the video recordings, pro-street.dk improves its usability and increases user engagement.
  • Next, Plerdy’s session recording tool is used on the website 3das.com to record and monitor how users interact with their elements across different devices. The recorded data can be used to identify potential problems or bugs that need to be fixed to ensure optimal performance and a better overall UX. With Plerdy, 3das.com analyzes its user behavior from start to finish, helping them identify areas for improvement and ensuring greater success.

Analyze session recordings to understand varied user paths to your ‘Thank You’ page, tailored to your website type.

Enhancing Digital User Experience with Session Recording Software

Session recording software is vital for understanding user interactions on your website. It provides insights into user behavior, helping to optimize the digital experience. By capturing real-time analytics and interaction tracking, this software aids in enhancing user engagement metrics and identifying user pain points.
Key Benefits:

  • Behavioral Analytics: Gain deep insights into how users interact with your site.
  • Customer Journey Mapping: Visualize the paths users take, highlighting areas for improvement.
  • Digital Experience Monitoring: Keep track of the overall user experience on your website.
  • Conversion Rate Optimization: Identify and address barriers to conversion.
  • User Feedback Collection: Collect direct feedback to understand user needs and preferences.

Advanced Features:

  • Clickstream Analysis: Track every click to understand user navigation patterns.
  • UX/UI Design Improvements: Make data-driven decisions to enhance website design.
  • Bounce Rate Reduction: Identify why users leave and strategize to keep them engaged.
  • E-commerce Behavior Tracking: Analyze shopping behaviors to boost online sales.
  • Website Usability Testing: Test and refine the user interface for optimal usability.

In summary, session recording software is a comprehensive solution for website interaction analysis, user interface optimization, and understanding the customer journey. By leveraging these tools, businesses can significantly improve website performance metrics and create a more engaging and effective digital presence.

Unveiling the Invisible: The Power of Session Recording Tools

Ever wonder why users don’t use your “obvious” website features? It’s like hosting a party and realizing everyone missed the giant “Welcome!” sign. That’s where session recording software leaps into action, transforming the invisible user journey into a visual feast of insights.

Session recording tools are the Sherlock Holmes of the digital age. They don’t just observe; they reveal the intricacies of user behavior on your website or app. By recording user sessions, these tools provide a goldmine of data to optimize user experience (UX) and interface (UI) designs. Imagine seeing every mouse movement, click, scroll, and keystroke. It’s like having a front-row seat to your user’s thought process.

Here’s a concise list of what these invaluable tools offer:

  • Visual Insight: Watch real user interactions to understand the “why” behind user actions.
  • UX Optimization: Identify usability issues to refine and perfect the user journey.
  • Conversion Boosting: Discover barriers to conversion and eliminate them.
  • Feedback Loop: Use actual user behavior to guide design improvements.
  • Technical Troubleshooting: Spot and fix unexpected technical issues.

Whether you aim to enhance website navigation, streamline app functionality, or understand your audience better, session recording software is your go-to solution. From Hotjar’s heatmaps to Panadoc’s granular user behavior analytics, these tools are indispensable for anyone serious about delivering a stellar user experience. By recording user sessions, we capture their actions and pave the way for meaningful interactions and, ultimately, a seamless digital environment.

List of 14 Best Session Recording Tools

The variety of user session recording tools popular today is quite wide. To make choosing the best tool to record your user behavior easier, I’ve gathered several good software tools for recording user sessions below:

1. Plerdy Session Recording Tool

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Plerdy provides website owners and UX designers with an easy-to-use software tool for recording and monitoring the behavior of the website’s visitors using Session Replay Software. Plerdy’s recording tool enables CRO experts to efficiently record and analyze user behavior, detecting anomalies for targeted website optimization. Reviewing these recordings guides crucial improvements in UX design and conversion rates.

The main advantage of Plerdy over its competitors is its easy-to-use video analytics and segmentation capabilities for creating targeted campaigns. This session recording software allows users to quickly analyze their website visitors’ activity and segment them into groups based on session type, device used, or other criteria. In addition, Plerdy allows users to quickly run A/B tests to measure marketing results. As such, the Plerdy software allows users to develop effective marketing strategies and maximize user engagement.

The session recording software has various advanced analytics tools to help you gain deep insights into your users’ behaviors. Plerdy provides tools such as the SEO checker, heatmaps, popup forms, conversion funnels, session tracking, and net promoter scores, among many other tools.

Notable clients like Softserve, Kredobank, and Subaru trust Plerdy for session recording. One of the clients reviewed Plerdy and how this software solved their problem. According to Alexandro L from G2, Plerdy’s session recordings cover almost everything they need to improve their website. As this recording software allowed them to follow real users, they managed to identify mistakes in the design or good points.

2. Glassbox Session Recording Tool

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Glassbox is a fine session recording tool that lets you capture and analyze user behavior in real-time. With Glassbox, you can record and monitor user activity and accurately track user interactions on real-timer websites or apps. This recorded data can be further used to optimize the user experience, identify user trends, and uncover areas for improvement. The Glassbox recorder is deployed quickly with minimal effort, and its intuitive dashboard makes it easy to understand the insights gained from the data.

Glassbox provides a range of additional tools, apart from session recording, including call-tracking software, user sentiment analysis tools, interactive voice response systems, an integrated analytics platform, product analysis, funnel analysis, mobile app analytics, and more.

Glassbox excels by offering detailed user session recordings without compromising UX. This is made possible through Glassbox’s patented Replay & AI technology, which records sessions and user behavior while preserving individual user privacy.

The company’s clients are AirCanada, Danone, Experian, iHeartMedia, and JohnLewis. Latisa J., the Product Owner, gave positive feedback on the company’s progress thanks to their session recordings. The team is committed to making it easier for users to find and sort through recording sessions quickly and easily.

3. LogRocket Session Recording Tool

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LogRocket is a useful session recorder that captures all user interactions with your website. This recording software tool records every click and scroll, showing what your users see, do, and experience on each website page. You can playback record sessions to uncover bugs and identify user pain points from the perspective of real users. LogRocket also provides detailed analytics and insights into user behavior, which you can use to optimize your website for better performance.

Aside from recording sessions, the LogRocket tool has a few other tools, such as the Performance Monitoring tool, the Error Tracking tool, and the Product Analytics tool.

The LogRocket software is an advanced session recording tool with advantages over competitors. One of the main advantages of LogRocket is that it records sessions and every user interaction with the system, including mouse clicks and keystrokes, giving a granular understanding of how a website is used. This level of detail is unavailable with many other session recording tools, making this software tool an ideal choice for users.

Swiss Life, Rippling, Pinterest, Gong, and IKEA use LogRocket’s session recordings. A review by Rob C. highlights LogRocket’s effectiveness in revealing user intentions and swiftly identifying UI issues.

4. FullStory Session Recording Tool

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The FullStory tool is a comprehensive session recording solution that helps users gain deep insights into the UX. This software provides real-time recordings of user sessions, which you can use to uncover bug reports, optimize website performance, and more. With FullStory’s recorder, you can create your own metrics to record and track users’ actions and improve their experience. This recording tool also integrates with third-party analytics tools such as Google Analytics, Mixpanel, and Amplitude for further insights into the user experience.

FullStory has many tools to help organizations record, measure, monitor, and improve user experience. These include session replay, heatmaps, journey mapping, user segment, tech stack & integration, funnel conversions, and more.

Fullstory stands out with its exceptionally powerful session recording capabilities. Unlike other companies, Fullstory provides detailed, real-time recordings of user interactions on websites and apps. This software helps identify problems quickly, improve user satisfaction, and optimize the user experience. With its data, businesses uncover potential issues that may be causing users frustration or confusion. Moreover, Fullstory analytics helps users accurately measure and analyze how users engage with their products based on the video recordings, helping them make informed decisions about website design and product features.

Jetblue, Optus, GND, Panadadoc, and Soundcloud are among Fullstory’s clients. Jeff W., Manager of Digital Commerce Analytics & Optimization, reviewed the Fullstory tool. Fullstory’s user-friendly interface makes it easy to analyze data and share insights.

5. Smartlook Session Recording Tool

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Smartlook is an easy-to-use session recording tool that allows users to understand user behavior and improve their website experience. This recording tool is a great way to gain visibility into how users engage with a website in video records and get detailed feedback on optimizing the user journey. Smartlook also integrates with popular analytics platforms, making using insights from session recordings in other analytics tools easy.

The Smartlook software has a lot of useful tools, like heatmaps, funnel analysis, session recording filters, and session recordings.

One of the Smartlook recorder’s biggest advantages is its intuitive user interface, which makes it easy for anyone to get started with session recordings. This software tool also offers powerful features such as session recording filters and funnel analysis, allowing users to gain deeper insights into their website visitors’ behaviors.

PapaJohn’s, Sanofi, Innogy, Paxful, and  AmarBank are just a few of the Smartlook recorder’s clients. As a product designer, Priya P. reviewed this software, saying the recording system was so user-friendly that she learned how to use it in only a week! Furthermore, the software gave her insight into user behavior, which is crucial for optimizing designs.

6. Mouseflow Session Recording Tool

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Mouseflow is a great tool for recording user sessions and seeing how visitors navigate your website. The software provides detailed heat maps, individual session recordings, and user behavior analytics. The software also allows you to segment users based on where they come from and how they use your website. This lets you get deeper insights into user behavior and tailor your website experience to each group.

Mouseflow offers various tools to help businesses get the most out of their website, in addition to the session recording. These features include form analytics, survey and feedback tools, user journey mapping, and automated data analysis.

One of the main advantages of the Mouseflow session recorder is its usability. The software for recording sessions has an easy-to-use interface that even new users can use to start using session recording and other analytics tools. The platform also offers integrations with many popular platforms such as WordPress, Google Analytics, and more, making it easy to get started with your website optimization efforts. Additionally, the platform is highly scalable, so businesses can scale up as their needs grow.

Etihad, Philips, Vodafone, Verizon, and AbinBev are among Mouseflow’s users. Josh M., a Media Buyer, gave an overwhelmingly positive review of the Mouseflow recorder, highlighting how the software seamlessly integrates with his preferred landing page-building platform, Unbounce.

7. Hotjar Session Recording Tool

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This intuitive session recording tool is best suited for user experience optimization. With this tool, you can gain insights about user behavior on your website with powerful visual session recordings of their journey and easy-to-interpret heatmaps. Hotjar session recordings let you quickly identify where to focus your efforts to optimize your website.

Hotjar is a robust, all-in-one analytics and feedback tool for monitoring user behavior on your website. The tool offers heatmaps, session recordings, surveys and polls, trends, engagement, and more.

Hotjar stands out from its competitors with its various features gathered in one platform. The session recording software is also easy to use and set up, and the pricing structure is affordable for any website. Hotjar aims to make it easier to understand user behavior at a glance with simple visualizations that help uncover insights quickly.

Panasonic, Techsmith, Microsoft, Nintendo, and Unbounce use Hotjar’s services.

Nupur B., Product Manager, highly recommends the Hotjar session recorder because it provides vivid visuals of user interactions on the website. Using heatmaps is particularly helpful for determining which elements attract users’ attention.

8. Quantum Metric Session Recording Tool

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Quantum Metric is a nice session recording tool that is perfect for businesses seeking insights into user behavior. The software provides real-time actionable insights into user journeys, allowing businesses to quickly and efficiently pinpoint areas of opportunity. The highly customizable tool enables users to tailor their data collection process to their specific needs. This software also offers advanced analytics, allowing businesses to identify trends and make data-driven decisions for optimization quickly.

Quantum Metric offers a suite of other features, including A/B testing, user segmentation, and more. The company also has a powerful user experience (UX) platform, which helps businesses improve user journeys and increase customer satisfaction.

One main advantage of Quantum Metric is its ability to surface actionable insights quickly. The company’s powerful analytics can reveal user trends in real-time, allowing businesses to make informed decisions and optimize their customer journeys with minimal effort. Additionally, its user segmentation capabilities enable users to gain insights into specific user populations, allowing them to target their marketing efforts more effectively. Finally, its CX platform allows businesses to measure customer satisfaction and make changes to improve usability.

Emirates, Dish, Lenovo, Crate&Barrel, and Western Union are among Quantum Metric’s clients. Ryan M., Vice President, Digital Strategy, reviewed Quantum Metric, saying the dashboard, replay feature, and heatmaps in Quantum helped his team avoid looking for data independently.

9. Auryc Session Recording Tool

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Auryc provides one of the most comprehensive solutions for session recordings available. This software tool offers a range of features, including powerful analytics and access to detailed user session data, allowing businesses to understand user behavior better. The tool also provides comprehensive security features, ensuring the session recordings are kept secure and private. With its easy-to-use interface, the Auryc tool makes it simple for businesses to start recording sessions and quickly get the needed data.

In addition to the session recording tools, Auryc offers several other services, such as customer segmentation analysis and heatmaps. They give businesses a detailed view of how customers interact with their websites and products.

Auryc stands out from other session recording tools by providing a comprehensive suite of features that give businesses deep insights into customer behavior. Its powerful analytics and security features also keep data secure and private. Its easy-to-use interface makes this software a great choice for businesses looking for a comprehensive solution without learning how to use the tool.

United Vacations, Cole Haan, Partycity, carparts.com, and Secrets utilize Auryc’s session recording services. Kartheek V., Chief Product officer, reviewed the Auryc session recorder and said they are a great team to work with. This software provides actionable insights and is very easy to implement.

10. Lucky Orange Session Recording Tool

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The Lucky Orange software is an incredibly user-friendly and feature-rich session recording tool that enables you to monitor, analyze and optimize visitor behavior on your website. Additionally, Lucky Orange is extremely affordable compared to similar offerings, making this recording tool an ideal solution for businesses on a budget. With this software’s intuitive interface, comprehensive feature set, and reasonable pricing structure, Lucky Orange is undeniably one of the best session recording tools.

The software provides features such as heatmaps, form analytics, screen recordings, scroll maps, and more to help you gain valuable insights into your users’ experience. This tool also provides real-time analytics to quickly identify potential opportunities and areas for improvement in your website’s design, content, and user flow.

The Lucky Orange software’s main advantage over competitors is that this session recording tool offers a highly customizable tracking solution. You can select which pages, visitors, and activities to record, tailoring the data collection process to suit your requirements best. This flexibility makes the Lucky Orange recording software ideal for small businesses and industries, as it provides recorded data tailored to their specific needs.

R.A., the Director of Marketing, reviewed the Lucky Orange recorder. He outlined the website’s simple UX, the ability to view in-depth heatmaps, and the tracking of every customer’s conversion.

11. Heap Session Recording Tool

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The Heap software is one of the market’s most popular session recording tools. This tool provides powerful insights into user activity, giving visibility into how visitors interact with a website. By recording and analyzing user behavior, Heap helps you identify opportunities for optimization and improvement. The session recording tool tracks the user journey, giving you a deeper understanding of how your customers flow through your website or application.

The Heap software also offers heatmaps, funnel analysis, and segmentation tools to enhance user experience. Heap is easy to set up and integrate with existing web analytics tools.

The main advantage of Heap is its powerful insights into user behavior. This software provides detailed information about how and where visitors click on your website, giving you an in-depth understanding of the user experience. Heap also offers a range of tools to help you optimize and improve your website or application.

Huel, Oppfi, Pocket Suite, Casper, and Freshworks are Heap clients. George H., the Product Manager, reviewed Heap’s session recordings: “For me, the best feature is being able to see sessions live as they occur, limiting them to see only mine, and building dashboards accordingly.”

12. Cux Session Recording Tool

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Cux is a leading session recording tool that provides powerful solutions to help organizations optimize their digital users’ experiences. This software enables users to record sessions, analyze, and replay customer sessions, allowing them to identify optimization opportunities and improve their user experience. Cux’s powerful analytics feature allows users to drill down into customer behavior, enabling them to make more data-driven decisions.

Cux offers a suite of user experience optimization tools, such as A/B testing and real-time segmentation. The company also provides an API that allows users to integrate Cux’s session recording and analytics into their pages. Conversion waterfalls, pre-analysis and alerts, and auto-capture events are some other tools.

Cux provides its scalability. The platform is designed for organizations of all sizes and can easily adapt to each customer’s unique needs. Cux has a strong team of experts who can provide personalized support and advice to help customers get the most out of their session recording experience. Furthermore, its advanced analytics feature lets users get an in-depth view of customer behavior.

Ronald D., a Director, gave a review about Cux, saying they like to observe how users interact with the product and navigate through it with the help of this recorder.

13. VWO Insights Session Recording Tool

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VWO Insights is a powerful session recording tool used by top companies worldwide to understand users’ behavior on their websites. The recording tool allows businesses to view videos of user sessions and easily generate heatmaps, funnels, and other analytics data to give them a clear picture of how users use their websites. Additionally, VWO Insights allows users to replay customer visits and gain valuable insights into user behavior by zooming in to see every mouse movement, click, and keystroke. This makes it easy to measure user engagement and identify areas of improvement.

VWO Insights also provides VWO Testing, VWO Data360, VWO Plan, VWO Full stack mobile app, VWO Deploy, and VWO personalization tools. VWO Testing is an A/B tool that helps businesses create and run experiments to optimize their websites.

The main advantage of VWO over competitors is its unified platform, which allows customers to integrate session replay and analytics into their websites.

VWO Insights’ clients include Hyundai, Chargebee, Britannica, Workzone, and Bcp. Jack L., Product Manager, reviewed the VWO Insights session recorder, highlighting the convenience of having the heatmap scroll and test variation on the same page.

14. Crazy Egg Session Recording Tool

14 Best Session Recording Software Tools 14Crazy Egg is one of the top session recording tools, offering a comprehensive suite of solutions that enable users to understand customer behavior and how to improve the user experience. The software provides analytics to help you understand what users do on your website, including their clicks, scrolls, and cursor movements.

Crazy Egg also offers a suite of additional tools to help improve user experience, including heatmaps, A/B testing, session recording, traffic analysis, an easy-to-use dashboard interface, error tracking, and surveys.

Crazy Egg session recorder is a comprehensive set of features and analytics that enable quick analysis of user behavior. Its intuitive dashboard interface makes this software easy to quickly identify areas of improvement and uncover new insights into customer behavior.

Etsy, Dell, Cnet, Optimizely, and Intuit are some of the users Crazy Egg serves. Tony F., a Digital Director, reviewed the Crazy Egg tool. His favorite part of Crazy Egg is visual heatmaps.

How to Analyze Session Recordings for Online Stores

Transform your online store from a ghost town to a bustling marketplace where customers eagerly shop. Have no fear—recording visitors’ experiences and analyzing their session recordings will save the day!

First, you’ll need to set up some recording software to capture your website’s juicy user interactions. Once you’ve got that in place, it’s time to sit back, grab a bag of KFC, and watch the show.

As you watch the recordings, patterns will emerge. Your customers may get stuck on a particular page or confused by your navigation. These insights will help you identify areas that need improvement.

But it’s not just about usability, oh no. Analyzing session recordings can also help you optimize your website for SEO. By seeing how consumers interact with page elements, you may make adjustments to enhance usability and increase microconversions. And let’s be real: who doesn’t want to be at the top of Google’s list?

And lastly, analyzing session recordings helps understand how customers move through your conversion funnel. By identifying where customers are dropping off, you can make changes to improve the chances of converting them into paying customers. It’s like a treasure hunt, but instead of treasure, you’re hunting for where your customers are getting lost.

Session recording analysis provides insightful foresight into your website’s user experience. It allows you to look into the mind of your customers and understand their behavior. Start using session recording software now and witness the transformative impact on your website.

Expert’s Name The company they work with Expert’s Opinion/Advice
Peep Laja ConversionXL Optimizing conversions is like playing a game of inches – every little improvement can add up to big gains.
Paul Rouke PRWD UX is the new SEO.
Talia Wolf GetUplift Session replay is a cool tool for learning about user behavior and identifying areas for improvement.
Michael Aagard ContentVerve By analyzing user sessions, UX & CRO specialists can gain valuable insights into how their website is being used and what areas may need improvement.
Joanna Wiebe Copyhackers Session replay is an invaluable tool for understanding how visitors are interacting with your website so that you can improve the user experience.
Oli Gardner Unbounce Session replay can help you deeply understand how users move their mouse on a website and where they get stuck.
Brian Massey Conversion Sciences Session replay is a way to learn about how users act, and it can be used to improve both micro and macro conversion.
Chris Goward WiderFunnel Session replay is a great way to see how people use your website and can be used to explore how to improve the user experience.
Neil Patel Neil Patel Digital Session replay is a great way to learn about how users act, and it can also increase sales.
Rand Fishkin SparkToro Session replay is software for exploring UX, and it can be used to improve usability and increase revenue.


These are some of the best tools for recording users’ sessions. Each session recording software tool has unique features that can be used depending on your specific needs. Mind them when determining which session recording software tool is best to record your user’s behavior. The tools from the Top 14 Best Session Recording Software Tools list make tracking users’ experience easier and more efficient. So, choose the perfect session recording software for your needs and start to benefit from recording user sessions! Good luck!

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